Service Desk Team Leader

2 weeks ago

Parramatta Park, Queensland, Australia HD IT Full time

HD IT Parramatta, New South Wales, Australia

Join or sign in to find your next job

Join to apply for the Service Desk Team Leader role at HD IT

HD IT Parramatta, New South Wales, Australia

2 days ago Be among the first 25 applicants

Join to apply for the Service Desk Team Leader role at HD IT

Get AI-powered advice on this job and more exclusive features.

This range is provided by HD IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$110,000.00/yr

Annual Salary range $100k - $110k depending on skills and experience

About Us

HD IT is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running We're all about innovation, collaboration, and delivering top-tier IT solutions.

Why You'll Love Working With Us

  • Stay ahead with leading-edge tools and technologies
  • Invest in your growth with paid training, certifications, and career development
  • Join a supportive and collaborative team in vibrant Parramatta
  • Tangible impact, fast-paced environment, and a great culture

The Role (Leadership with Technical Edge)

You'll step into a hands-on Service Desk Team Leader role, managing and mentoring a tight-knit team while directly contributing to daily support excellence. Deliver exceptional customer experiences, meet KPIs, innovate support processes, and keep your own technical edge.

Your Day-to-day
  • Lead and develop a high-performing Service Desk team
  • Manage ticket flow, SLAs, and service quality
  • Act as the escalation point for both clients and team members
  • Run regular 1:1s, daily standups, and team meetings
  • Maintain and streamline support documentation and procedures
  • Track/report daily performance metrics
  • Roll up your sleeves and jump into technical support when needed

What We're Looking For
  • Experience in mentoring/leading a team (MSP experience is a win)
  • ITIL Foundations Certification
  • Hands-on experience with Microsoft 365, endpoint protection—or similar

Must-haves
  • Australian Citizenship, Permanent Residency, or at least 2 years working rights in Australia
  • Based in Sydney (Parramatta office – onsite 5 days/week)
  • Must have a valid drivers license.

As part of our hiring process, a Police Check may be required.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at HD IT by 2x

Sign in to set job alerts for "Service Desk Team Lead" roles.Information Technology Service Desk Team Lead

Greater Sydney Area A$115,000.00-A$133,928.00 3 weeks ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia A$110,000.00-A$120,000.00 1 day ago

Millers Point, New South Wales, Australia A$120,000.00-A$130,000.00 2 weeks ago

Sydney, New South Wales, Australia 2 days ago

Service Delivery Manager (Health Manager Level 4)

Sydney, New South Wales, Australia 1 day ago

Aptitude Software - Service Delivery ManagerService Delivery Manager NSW (Managed Services)

Sydney, New South Wales, Australia 2 weeks ago

Learning Manager, Delivery Services ACES Learning

Sydney, New South Wales, Australia 5 days ago

Learning Program Manager, Delivery Services ACES Learning

Sydney, New South Wales, Australia 2 days ago

Strategic Sourcing Manager, Delivery ServicesLearning Program Manager- 12 months, Delivery Services ACES Learning

Sydney, New South Wales, Australia 2 days ago

Strategic Procurement Manager, Delivery ServicesProject Manager – HVAC Mechanical Services (Sydney, $5M–$10M Projects)

Greater Sydney Area A$160,000.00-A$180,000.00 6 days ago

Rydalmere, New South Wales, Australia 3 days ago

Gladesville, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 6 days ago

Parramatta, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Mascot, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

St Leonards, New South Wales, Australia 5 days ago

St Leonards, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Service Delivery Manager - Finance and Operations

Sydney, New South Wales, Australia 5 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Service Desk Manager

    2 weeks ago

    Parramatta Park, Queensland, Australia beBeeSupport Full time $115,000 - $133,928

    Job Title: Service Desk Team LeaderAs a key player in our vibrant team, you will lead and develop a high-performing Service Desk team, managing ticket flow, SLAs, and service quality.About the Role:Lead and develop a high-performing Service Desk team.Manage ticket flow, SLAs, and service quality.Act as the escalation point for both clients and team...

  • Registry Services Team Leader

    3 weeks ago

    Parramatta Park, Queensland, Australia Federal Circuit and Family Court of Australia Full time

    Join to apply for the Registry Services Team Leader role at Federal Circuit and Family Court of Australia1 day ago Be among the first 25 applicantsJoin to apply for the Registry Services Team Leader role at Federal Circuit and Family Court of AustraliaFederal Circuit and Family Court of Australia provided pay rangeThis range is provided by Federal Circuit...

  • Team Leader

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

    Join to apply for the Team Leader - NSW Courts Service Centre role at NSW Department of Communities and Justice1 day ago Be among the first 25 applicantsJoin to apply for the Team Leader - NSW Courts Service Centre role at NSW Department of Communities and JusticeTemporary 12 months with possibility of extension Full-Time (35 HPW)Clerk Grade 7/8, base salary...

  • Team Leader

    3 weeks ago

    Parramatta Park, Queensland, Australia Marsupial Landscape Management Pty Full time

    Marsupial Landscape Management are seeking a Team Leader for our high-performing and friendly team covering the Western Sydney area based out of Gladesville.Marsupial Landscape Management has been at the forefront of commercial landscape management in Australia for over 37 years. We manage large-scale infrastructure and open space assets across 4 states & a...

  • IT Services Leader

    2 weeks ago

    Parramatta Park, Queensland, Australia beBeeLeadership Full time $200,000 - $220,000

    About the OpportunityWe are seeking an experienced and skilled IT leader to lead our digital services. In this senior role, you will redefine how enterprise digital services are delivered and experienced across a large, federated institution.You will oversee enterprise-wide service delivery, including IT service management, incident, change, and problem...

  • Horticulture Team Leader

    17 hours ago

    Parramatta Park, Queensland, Australia beBeeLeadership Full time $90,000 - $110,000

    Job OverviewWe are seeking a highly skilled and experienced leader to spearhead our team in the Western Sydney area.The ideal candidate will possess exceptional leadership qualities, excellent communication skills, and the ability to drive results-oriented projects forward.About YouA strong background in horticulture, preferably with turf experience.Holding...

  • Sales Team Leader

    2 days ago

    Parramatta Park, Queensland, Australia beBeeLeadership Full time $85,000 - $110,000

    We are seeking an experienced Sales Team Leader to join our sales management team in Sydney.The Role:This is a leadership position that will involve supervising and leading a team of Sales Consultants, driving sales targets, and delivering a seamless customer experience.Key responsibilities include assisting the New Vehicle department with operational tasks,...

  • Team Leader Commissioner Support

    4 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

    Join to apply for the Team Leader Commissioner Support role at NSW Department of Communities and Justice1 week ago Be among the first 25 applicantsJoin to apply for the Team Leader Commissioner Support role at NSW Department of Communities and JusticeGet AI-powered advice on this job and more exclusive features.Team Leader Commissioner SupportSuperior Courts...

  • Service Officer

    2 days ago

    Parramatta Park, Queensland, Australia NSW Government Full time

    TALENT POOL ONLYClerk Grade:3/4Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunitiesLocation: Parramatta CBD/Orange NSW with access to hybrid work arrangementsApplication Closing: Monday, 15th September 2025 [9:59am]About...

  • Health Concierge Team Leader

    3 weeks ago

    Parramatta Park, Queensland, Australia Australian Unity Full time

    Join to apply for the Health Concierge Team Leader - Customer Support role at Australian Unity3 days ago Be among the first 25 applicantsJoin to apply for the Health Concierge Team Leader - Customer Support role at Australian UnityAcross Home Health, we're transforming the way we work in our local communities to improve health and care outcomes for...