Technical Claims Manager

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Senior Strategic Talent Partner Technology, Strategy & Transformation, Portfolio Management & Product, Risk & Compliance DEIB Champion Proud Mum

Technical Claims Manager - Insurance Operations

Are you a strategic leader with deep expertise in life insurance claims? MUFG Pension & Market Services, Retirement Solutions business is seeking a Technical Claims Manager to drive the future of our insurance operations, delivering customer-focused claims solutions while shaping our broader insurance strategy.

About the role

As the Technical Claims Manager, you will play a pivotal role in setting the direction and delivering strategic objectives across MUFG Retirement Solutions business for Insurance operations team. You'll leverage your expertise in claims handling to support our transformation projects and lead continuous improvement initiatives that enhance the customer experience.

This role will see you partner with senior leaders, industry experts, and cross-functional teams to build insurance capability, uplift knowledge across our business, and embed best practice across claims, underwriting, and our Insurance Claims Contact Centre.

12 months Fixed term contract | Reports to Head of Insurance Operations | Parramatta or Melbourne based

Key responsibilities

• Drive strategic direction and continuous improvement initiatives across insurance operations.
• Lead and mentor teams, fostering a high-performance, customer-centric culture.
• Develop and implement best practice claims handling with a focus on improved outcomes and reduced duration.
• Partner with industry peers to strengthen MUFG Retirement Solutions insurance capability and reputation as a thought leader.
• Ensure compliance with regulatory frameworks and embed strong risk management practices.
• Build collaborative relationships with key stakeholders to deliver aligned, customer-first solutions.

To succeed in this role, you will bring:

• 5+ years' leadership experience in Life Insurance operations within large, complex organisations with strong background in claims and/or underwriting in Life Insurance.
• Proven ability to lead change, manage ambiguity, and deliver transformation.
• Demonstrated capability in stakeholder engagement at senior levels.
• Exceptional leadership skills, with a track record of motivating and developing teams.
• Strong commercial acumen, analytical mindset, and problem-solving ability.
• Proven customer focus and a strategic mindset with excellent communication and negotiation skills.
• Commitment to quality, risk management, and customer-centric outcomes.

Why join us?

At MUFG Pension & Market Services, Retirement Solutions business we are committed to innovation, transformation, and delivering exceptional experiences to our members. This is your opportunity to shape the future of our claims operations and influence positive change across the insurance landscape.

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionFinance and Sales

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