Technical Support Officer

Technical Support Officer - Talent Pool creation

Join to apply for the Technical Support Officer - Talent Pool creation role at NSW Department of Communities and Justice

Technical Support Officer - Talent Pool creation

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Join to apply for the Technical Support Officer - Talent Pool creation role at NSW Department of Communities and Justice

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• Salary – $99,398pa – $110,271pa plus employers' contribution to superannuation and annual leave loading
  
  

Technical Support Officer - Network

• Location – Parramatta / Liverpool
• Employment type – Talent Pool creation
• Grade – Clerk Grade 5/6
• Salary – $99,398pa – $110,271pa plus employers' contribution to superannuation and annual leave loading
  
  

Your role

The DCJ IDS Network and Communications division delivers secure, reliable data and voice services across all locations, including remote access via VPN. Connectivity is provided through technologies such as Dark Fibre, Wi-Fi, VPN, and WAN. Telephony solutions include desk phones, cloud-hosted platforms, and softphones tailored to departmental needs.

The Technical support officer maintains, and supports DCJ's network infrastructure, ensuring performance and reliability. Responsibilities include monitoring, issue resolution, hardware replacements, and installations across sites such as Youth Justice Centres, Courthouses, and Correctional Centres. The role involves working independently while actively contributing to team-based operations and project delivery.

What You'll Do

Responsibilities include but are not limited to:

• Install, upgrade, and replace network hardware across DCJ sites in NSW.
• Configure network devices (e.g., routers, switches, firewalls) onsite and remotely.
• Maintain knowledge of complex platforms to support enterprise systems integration.
• Balance project and BAU tasks, ensuring timely resolution of ServiceNow tickets.
• Follow change management policies and attend change review meetings.
• Conduct site and quality audits and manage RMA requests for faulty hardware.
• Monitor network performance, reliability, and capacity; apply upgrades and patches.
• Create and maintain technical documentation for approvals and reporting.
• Ensure compliance with DCJ technical standards, procedures, and regulatory requirements.
• Collaborate with vendors and IT teams to resolve issues and improve network performance and capacity.
  
  

What We're Looking For

Key Knowledge and Experience

• Strong problem-solving skills with deep knowledge of network administration and architecture
• Proven hands-on experience in networking and diagnostics
• Familiarity with monitoring and analytics tools (e.g., SolarWinds)
• Degree in Computer Science or related field
• Industry experience as a Network engineer with relevant certifications (CCNA)
• Understanding of TCP/IP, BGP, OSPF, switching, and network security
• Proficient in Cisco IOS and access control models
• Excellent troubleshooting, communication skills, and a valid driver's license for site visits
  
  

Technical Competency

• Knowledge of routing, and Spanning Tree protocols
• Knowledge of Cisco routers and switches.
• Practical experience in ethernet and/or fibre patching.
• Basic knowledge of Wireless network setup (Cisco WLC, APs)
• Familiar in using network monitoring tools SolarWinds and responding to security alerts.
  
  

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.
  
  

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

Applications close Saturday, 16 August 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Madhusudan Yadav at Madhusudan.Yadav@dcj.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via poppy.sgro@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeTemporary

Job function

• Job functionInformation Technology
• IndustriesGovernment Administration

Referrals increase your chances of interviewing at NSW Department of Communities and Justice by 2x

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