Customer Service and Operations Manager
1 day ago
We are seeking a highly motivated and experienced Customer Service and Operations Manager to join our team at Belgravia Leisure.
About the RoleThis is an exciting opportunity for a skilled professional to lead the customer service and operations team at our gymnastics facility, ensuring exceptional customer experiences and efficient day-to-day operations.
Key Responsibilities- Lead the customer service and operations team to deliver exceptional customer experiences.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage daily operations, including staff supervision, scheduling, and performance monitoring.
- Ensure compliance with health and safety standards, legislative requirements, and company policies.
- Collaborate with the Centre Manager to drive business growth, retention, and profitability.
- Proven leadership and management experience in a customer-facing environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a team environment and adapt to changing priorities.
- Strong understanding of customer service principles and practices.
- National Police Check and Working with Children check.
- Relevant tertiary qualifications or equivalent experience.
- Certification in coaching, first aid, or other relevant areas.
- Experience working in a leisure or service-related industry.
BK Gymnastics is a dynamic and inclusive organization committed to providing a safe and supportive environment for children and families. We value diversity, equity, and inclusion and welcome applications from candidates who share our values.
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Customer Service Operations Manager
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Customer Service Operations Manager
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