Help Desk Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $85,000 - $115,000
Job Summary
We are seeking a skilled Help Desk Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers via various channels including web, chat, email, and direct telephone support.

Key Responsibilities
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
• Employ various diagnostic tools to isolate the potential cause of the issue and provide effective solutions.
• Collaborate with internal teams to resolve complex issues that require additional assistance.
• Provide input across business units regarding process and product improvements due to your unique perspective when working on technical issues for customers.
• Continuously improve your skills and knowledge to stay up-to-date with the latest technologies and industry trends.

Requirements
• 0-2+ years customer-facing technical support experience.
• Ability to troubleshoot difficult technical issues with ease and complexity.
• Strong communication and interpersonal skills.
• Basic understanding of Java/JavaScript code.
• Personal commitment to quality and customer service.

Benefits
• Flexible work environment with opportunities for remote work.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work culture.
• Recognition and rewards for outstanding performance.

About Us
• We are an equal opportunity employer committed to diversity and inclusion.
• We strive to create an accessible and inclusive experience for all candidates.
• If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.
• All employment is contingent upon obtaining any necessary export control approvals.

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