Help Desk Specialist

4 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $100,000
Job Title:

Help Desk Specialist

Description:

We're seeking an IT professional to join our team as a Help Desk Specialist. As a key member of our technical support staff, you will be responsible for providing high-quality customer service and technical assistance to end-users.

Main Responsibilities:
  • Troubleshoot and resolve IT issues and requests in a timely manner, ensuring effective communication and collaboration with end-users and internal teams.
  • Manage and support endpoint devices, including deployment, configuration, and management of laptops, desktops, mobile devices, and network access, focusing on Microsoft technologies.
  • Perform onboarding and offboarding processes, including provisioning and decommissioning user accounts, devices, and permissions using identity and access management tools.
  • Support connectivity and remote access, including VPN clients, wireless technologies, and basic networking troubleshooting.
Requirements:
  • 90%+ utilisation of scheduled working hours on productive support activities.
  • Consistent communication and collaboration with end-users and support requestors throughout the entire incident/request lifecycle.
  • Ability to structure, prioritise, and communicate workload, proactively flagging blockers or changes in deliverables.
Benefits:
  • A dynamic and supportive work environment that encourages continuous learning and growth.
  • Opportunities for career advancement and professional development.

  • Help Desk Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $80,000

    Job Title: Help Desk SpecialistWe are seeking an experienced and customer-focused Help Desk Specialist to join our team.

  • Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $49,500 - $94,500

    Help Desk SpecialistThis role provides technical support to users of computer systems, answering questions or resolving issues involving interaction in person, by telephone, by email, etc.Key ResponsibilitiesMonitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.Initiate corrective actions to ensure...

  • Help Desk Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Part time $30,000 - $32,000

    Job Title: Help Desk SpecialistLocation: Sydney, AUThis role is ideal for individuals with recent experience in handling customer inquiries via phone in a corporate setting. As a part-time Help Desk Specialist, you will be responsible for tracking delivery statuses using SAP and coordinating issues with logistics providers.The ideal candidate will possess...

  • Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $80,000

    Job Title: Help Desk SpecialistWe are seeking a skilled and motivated Help Desk Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.About the RoleProvide Level 1/2 technical support to clients via phone, email, or other communication...

  • ICT Help Desk Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeICT Full time $68,680 - $85,940

    **Help Desk Specialist Position Available**We are seeking a skilled professional to fill our ICT Helpdesk Officer role, working on a six-month contract with potential for extension or long-term placement.The ideal candidate will have at least one year of experience in Level 1 help desk support, with expertise in O365, Active Directory, Outlook, and MS Teams....

  • Help Desk Specialist for IT Infrastructure

    4 days ago

    Sydney, New South Wales, Australia beBeesupport Full time $90,000 - $115,000

    **Job Overview:**We are seeking an experienced Help Desk Specialist to provide technical support and assistance with hardware and software infrastructure for our organization.**Key Responsibilities:**

  • Help Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $95,000

    Help Desk SpecialistWe are seeking a highly skilled technical professional to provide expert support as our first point of contact for users needing assistance.Offer timely and professional ICT assistance via multiple channelsLog, track, and resolve technical issues and service requests with efficiencyMaintain regular communication with users and ensure...

  • IT Help Desk Professional

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $81,900 - $105,891

    Help Desk Support SpecialistWe're seeking a Help Desk Support Specialist to join our team, providing technical assistance and support to internal users. The ideal candidate will have experience in troubleshooting complex issues, providing excellent customer service, and working effectively in a team environment.Key Responsibilities:Provide hardware and...

  • Help Desk Support Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $60,000 - $90,000

    Help Desk Support Specialist OpportunityJob DescriptionThis is an exciting opportunity to join our organization and provide exceptional technical assistance to our staff.The ideal candidate will have recent experience in a Help Desk role, providing customer support for all IT services, and will possess excellent problem-solving skills.Key responsibilities...

  • Help Desk Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $115,000

    Job DescriptionAs a Help Desk Specialist, you will be the first point of contact for customers experiencing technical issues. Your primary objective is to provide timely and effective support, ensuring that customers receive the assistance they need to resolve their problems efficiently.Your key responsibilities will include:Logging customer contacts as...