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Help Desk Support Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeHelp Full time $100,000 - $120,000
Job Title: Help Desk Support Specialist

The role involves providing comprehensive support to internal customers, addressing technical issues and inquiries related to IT infrastructure and services.

Key Responsibilities:
  • Manage and resolve Level 1 and 2 incidents and service requests in a timely manner.
  • Collaborate with cross-functional teams to ensure seamless delivery of IT services.
  • Deploy, configure, and maintain end-user devices, focusing on Microsoft technologies.
  • Troubleshoot hardware, software, and network access issues for Windows and MacBooks, as well as mobile devices.
  • Address complex issues across the Microsoft stack, including Identity, Windows 11, Office 365, Teams, SharePoint, and Dynamics 365.
  • Support user onboarding and offboarding processes, including provisioning and decommissioning user accounts, devices, and permissions.
  • Assist with connectivity and remote access issues, including VPN, wireless, and basic network troubleshooting.
Technical Requirements:
  1. Expertise in Microsoft Intune, Autopilot, Endpoint Manager, Entra ID (Azure AD), Active Directory, Fortigate VPN, and Meraki wireless.
  2. Proficient in ITSM platforms such as ServiceNow.
  3. Familiarity with cloud and on-premises infrastructure.