Technical Support Specialist

1 week ago


Perth, Western Australia beBeeDesktop Full time $115,000 - $127,000

Join our team as a Technical Support Specialist in an exciting role that involves providing expert assistance to users across end-user computing environments.

Main Responsibilities
  • Deliver Level 2 and Level 3 desktop support services to meet the needs of our customers.
  • Implement basic network patching between switch and wall ports.
  • Analyze and troubleshoot Windows 10/11 systems, ensuring they are running smoothly.
  • Configure security groups to facilitate device and app deployment.
  • Rebuild computers according to industry-standard processes.
  • Install and troubleshoot printers and peripheral devices.
  • Manage and resolve incidents and service requests using our ITSM tool.
Key Requirements
  • A strong background in Desktop Support or Field Support with proven experience at Level 2/3.
  • Excellent knowledge of Windows 10/11, SCCM, and Microsoft Intune.
  • Familiarity with network fundamentals (cabling, patching, basic tracing).
  • Hands-on experience with ITSM tools.
  • Ability to work independently and follow structured processes on-site.
  • Strong problem-solving and communication skills.
  • Flexibility to travel between sites if required.

This is a fantastic opportunity for those who enjoy solving technical problems and working in a fast-paced environment.



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