
Technical Support Specialist
1 week ago
Join our team as a Technical Support Specialist in an exciting role that involves providing expert assistance to users across end-user computing environments.
Main Responsibilities- Deliver Level 2 and Level 3 desktop support services to meet the needs of our customers.
- Implement basic network patching between switch and wall ports.
- Analyze and troubleshoot Windows 10/11 systems, ensuring they are running smoothly.
- Configure security groups to facilitate device and app deployment.
- Rebuild computers according to industry-standard processes.
- Install and troubleshoot printers and peripheral devices.
- Manage and resolve incidents and service requests using our ITSM tool.
- A strong background in Desktop Support or Field Support with proven experience at Level 2/3.
- Excellent knowledge of Windows 10/11, SCCM, and Microsoft Intune.
- Familiarity with network fundamentals (cabling, patching, basic tracing).
- Hands-on experience with ITSM tools.
- Ability to work independently and follow structured processes on-site.
- Strong problem-solving and communication skills.
- Flexibility to travel between sites if required.
This is a fantastic opportunity for those who enjoy solving technical problems and working in a fast-paced environment.
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