Excellent Guest Experience Specialist

5 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $73,000 - $108,850
Customer Service Representative

We are seeking a professional and customer-focused individual to deliver an exceptional guest experience from check-in to check-out.

This role involves assisting Mandarin-speaking guests with smooth communication and support, handling reservations, enquiries, and guest requests with efficiency and care.

Key Responsibilities:
  • Deliver a memorable guest experience
  • Provide excellent communication and support to Mandarin-speaking guests
  • Handle reservation, enquiry, and guest request services
Requirements:
  • Fluency in both Mandarin and English (verbal and written)
  • Previous customer service or front office experience
  • Strong communication and problem-solving skills
  • A positive attitude with attention to detail
What We Offer:
  • Career Development: Learning and growth opportunities to enhance your career
  • Hotel Perks: Exclusive discounts and offers for stays at top hotels
  • Global Benefits: International rewards and perks across various industries
  • Retail Rewards: Cashback and discounts at leading retailers
  • Experiences: Discounted entertainment and activities
  • Wellness Support: EAP and tailored wellness assistance
  • Generous Leave: Parental and birthday leave

We value our employees as the backbone of our success. Joining us means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.



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