Memorable Guest Experiences

1 day ago

Melbourne, Victoria, Australia beBeeService Part time $54,930 - $64,350
Guest Experience Specialist

At Holiday Inn, we're on a mission to create unforgettable guest experiences. As a Guest Experience Specialist, you'll be the face of our hotel, ensuring every guest feels welcome and valued.

Responsibilities:

  • Provide warm and personalized welcomes to all guests
  • Anticipate and meet guests' needs to exceed their expectations
  • Manage guest bookings and payments efficiently
  • Assist with check-in and check-out processes to ensure seamless transitions
  • Stay up-to-date with local attractions and transport options to provide informed recommendations

Qualifications:

  • Minimum 2 years' experience in customer service
  • Excellent communication skills to handle guest concerns and compliments
  • Ability to think on your feet and offer creative solutions
  • Basic computer skills and ability to learn hotel-specific software
  • Flexibility to work part-time shifts, including evenings and weekends

Benefits:

  • Competitive salary and benefits package
  • Full uniform and paid birthday leave
  • Membership to our retail rewards program and impressive room discounts
  • Comprehensive paid training and development opportunities

At Holiday Inn, we believe that happy employees make happy guests. Join our team and become part of our global family.

Travel is a journey, and at Holiday Inn, we help make it a joy. Our commitment to exceptional guest service is unwavering, and we're excited to have you on board.

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