Guest Experience Specialist

2 days ago

Melbourne, Victoria, Australia beBeeGuest Full time $40,000 - $60,000

Unlock the art of delivering exceptional guest experiences with our Guest Services Agent role.

Your Day-to-Day
  • Welcome guests and acknowledge IHG Rewards Club members and returning guests in person or over the phone, ensuring a seamless and personalized experience.
  • Process transactions efficiently, manage payments, and facilitate smooth check-in and check-out processes to meet and exceed guest expectations.
  • Anticipate guests' needs and offer tailored recommendations to enhance their stay, fostering a deeper connection with our valued customers.
  • Provide top-notch customer service, respond promptly to issues, and take ownership of resolving any concerns that may arise during the guest's stay.

As a Guest Services Agent, you will be part of a dynamic team that prioritizes teamwork, communication, and adaptability. We are looking for individuals who possess excellent problem-solving skills, fluency in the local language, and a passion for delivering memorable guest experiences.

About Us

At Holiday Inn, we strive to create lasting impressions through authentic hospitality, attention to detail, and a genuine commitment to excellence. Our global family values diversity, inclusion, and growth, offering competitive salaries, comprehensive training programs, and resources to support your wellbeing and development.

As a valued member of our team, you can expect a supportive work environment, opportunities for advancement, and access to cutting-edge tools and technology to help you succeed.

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