Guest Experience Specialist
2 days ago
As a Guest Experience Specialist, you will be responsible for providing exceptional service to our guests.
Key Responsibilities:- Welcome and check-in owners and guests, offering helpful information about local attractions and resort amenities.
- Engage with guests to generate interest in our sales teams and facilitate appointments.
You will be the primary point of contact for our front desk, overseeing daily operations and creating memorable experiences for our guests.
This dynamic role is ideal for customer-focused individuals who are passionate about delivering outstanding service and showcasing the benefits of our resort.
We offer a range of benefits including discounted hotel stays, career development opportunities, and a supportive team environment.
Requirements:- Previous experience within a similar hospitality role.
- A genuine passion for customer service and the local area.
- Excellent communication and interpersonal skills.
- Enthusiastic, self-motivated and positive individual.
- Immaculate presentation and professional grooming standards.
- High levels of computer literacy.
- Previous experience with a property management system (PMS) advantageous.
- Ability to recognize and resolve problems in the workplace.
At our resort, we strive to create an inclusive and diverse work environment.
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