Technical Support Expert

2 weeks ago

Melbourne, Victoria, Australia Flip Full time

The ideal candidate will have prior experience in application support on .NET, Azure web apps, and leaning to AWS. Strong technological know-how and one or more scripting languages are required.

About FLIP

FLIP sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.

We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.

We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry.

Our team thrives on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.

Job Description

To provide application support and improve internal processes whilst empowering users by training, empathising, and coaching them on best practices of the use of Technology.

  • Motivate customer excellence and maintain a high level service.
  • Help to transform existing implementations and service engagements to lean processes.
  • Work with customers and various internal business teams to continuously improve the technology and enhanced customer experience.

Please note, whilst this is a technical role, this is not a software engineering role.

Responsibilities
  • Provide IT services that your customers are going to be satisfied with.
  • Work with domain experts to become one and help mould experts in the team.
  • Map and discover internal and external systems.

Focusing on the customer and working together to deliver stable, reliable IT service.

  • Improve customer satisfaction.
  • Understand the customers and their needs whilst protecting the integrity of the platforms that you support.
Competencies
  • Curiosity, insight, engagement, determination.
  • You are customer focused and have the ability to empathise with customer needs.
  • You have strong technological know-how, and one or more scripting languages.
  • You love to be criticised and you view failure as an opportunity, but you are annoyed enough by it to fail in different ways going forward.
  • You are a team player. You are genuine in your interactions as you proactively and effectively delegate, working together to make a difference.

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