Customer Service Leader
1 month ago
As a global leader in the fintech market, Ingenico Group has over three decades of experience and employs over 7,500 people worldwide. Our footprint provides scale to projects and talents, driving innovation through our diverse community of experts.
Job OverviewWe offer a comprehensive and innovative range of services and solutions that simplify payment complexity and provide seamless, secure experiences for consumers across various sales channels and payment methods.
Position Title: Customer Service Leader - Team LeadThis role is part of our Customer Care (Helpdesk) department, reporting directly to the Contact Centre Manager. You will lead a team of technical support agents and be responsible for ensuring the effective and efficient functioning of our technical contact centre.
Key Responsibilities- Lead a team of technical support representatives to meet or exceed performance targets, enhance individual and team capabilities, and maintain a positive work environment.
- Oversee daily operations of the Helpdesk contact centers, ensuring efficient use of resources, adherence to service level agreements, and achievement of performance targets.
- Implement strategies to optimise contact center operations, including improving agent productivity, outcome-based performance, streamlining workflows, and enhancing customer/merchant satisfaction.
- Recruit, train, and coach contact center agents, ensuring they possess the technical skills and product knowledge required to provide excellent customer support.
- Establish and implement performance evaluation systems to regularly assess agent performance, identify areas for improvement, and provide feedback to enhance skills and performance.
- Proven track record of successfully leading and managing a team, preferably in a fast-paced and multi-channel contact centre environment.
- Strong technical background with a deep understanding of the technical support industry and best practices.
- Proficient in utilising contact centre technologies and software, such as ticketing systems, customer relationship management (CRM) tools, and workforce management systems.
The estimated annual salary for this position is between $80,000 to $120,000 AUD, depending on experience and qualifications.
-
Customer Service Team Leader Position
3 weeks ago
Melbourne, Victoria, Australia SMAART Recruitment Full timeAbout SMAART RecruitmentSMAART Recruitment is an Australian-owned leader in the wellness industry, providing premium massage chairs and health products. With over 18 years in the market and exciting international expansion on the horizon, they are seeking a highly skilled Customer Service Team Leader to join their passionate, supportive, and rapidly growing...
-
Customer Engagement Professional
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeWe are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...
-
Customer Experience Coordinator
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeRole OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.
-
Customer Engagement Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.
-
Customer Experience Liaison
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...
-
Customer Service Team Leader
2 weeks ago
Melbourne, Victoria, Australia Charterhouse Full timeJob OverviewWe are seeking an experienced Customer Service Team Leader to join our team in Melbourne. As a key member of our customer service team, you will play a vital role in driving customer excellence and ensuring that our customers receive exceptional service.
-
Customer Engagement Liaison Professional
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...
-
Senior Clinical Leader for Acute Services
1 month ago
Melbourne, Victoria, Australia East Wimmera Health Service Full timeRole OverviewEast Wimmera Health Service is seeking an experienced and skilled Senior Clinical Leader to join our team at the St Arnaud Campus.
-
Customer Service Leader for Luxury Hotel
2 weeks ago
Melbourne, Victoria, Australia Stamford Hotels and Resorts Full timeJob DescriptionWe are seeking an experienced Customer Service Leader to join our team at Stamford Hotels and Resorts.About the RoleThis is a permanent full-time position with a rotating shift, including mornings, afternoons, and weekends.The successful candidate will work 38 hours per week and be required to have flexible working hours, including nights,...
-
Melbourne, Victoria, Australia SAP SE Full timeUnlock Your Potential at SAPSAP is a leading enterprise software company that enables customers to drive innovation and success. As a Customer Engagement Leader, you will play a pivotal role in shaping our journey towards a unified and competitive business.About the RoleThis exciting opportunity offers a chance to join our team as a Customer Officer for the...
-
Melbourne, Victoria, Australia East Wimmera Health Service Full timeJob OverviewThis permanent full-time position offers a unique opportunity to lead the Clinical Services team at East Wimmera Health Service.About the RoleWe are seeking an experienced and skilled professional to join our team as a Clinical Services Leader. As a key member of our leadership team, you will be responsible for overseeing the delivery of...
-
Customer Service Team Leader
3 weeks ago
Melbourne, Victoria, Australia SMAART Recruitment Full timeAbout the CompanySMAART Recruitment is partnering with an Australian-owned leader in the wellness industry, providing premium massage chairs and health products. With over 18 years of market presence and exciting international expansion plans, they are seeking a Customer Service Team Leader to join their passionate and supportive team.This role presents a...
-
Sales Manager
4 weeks ago
Melbourne, Victoria, Australia Sales Mate Group Full timeCustomer Service Manager Job DescriptionAbout Sales Mate Group:We are a sales, marketing and BPO specialist with over 20 years of experience. We have partnered with big names in Australia and bring a wealth of knowledge to the table.The Opportunity:We are seeking a Customer Service Manager to lead our call centre team. The ideal candidate will have Team...
-
Customer Experience Leader
2 weeks ago
Melbourne, Victoria, Australia Woolworths Group Full timeLead a Team to Deliver World-Class Customer ServiceIn this dynamic role, you'll be responsible for motivating and leading your team to deliver exceptional customer experiences. As a key member of our retail team, you'll contribute to revenue growth by fostering customer loyalty.The ideal candidate is a passionate people leader who has a genuine desire to...
-
Appliance Service Professional
4 weeks ago
Melbourne, Victoria, Australia Fisher & Paykel Customer Services Pty Ltd Full timeCustomer-Focused Appliance Repair ExpertFisher & Paykel Customer Services Pty Ltd is a leading provider of premium appliance repair services. We are seeking a highly skilled and customer-focused Appliance Service Technician to join our team covering Eastern Suburbs of Melbourne and the Mornington Peninsula.As an industry leader in Health and Safety, we pride...
-
Strategic Customer Experience Leader
2 weeks ago
Melbourne, Victoria, Australia Consolidated Property Services Full timeConsolidated Property Services is expanding its operations and seeking a highly skilled Strategic Customer Experience Leader to drive customer satisfaction and retention.Budget: $90,000 - $110,000 per annumJob Description:We are looking for an experienced professional with a passion for delivering exceptional customer experiences. As a Strategic Customer...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...
-
Service Department Leader
2 months ago
Melbourne, Victoria, Australia Marble Full time**Service Department Leader Opportunity**We are seeking an experienced Service Department Leader to join our team at Marble.As a Service Department Leader, you will be responsible for developing and managing a high-performing service department focused on customer satisfaction and operational efficiency.**Key Responsibilities:**Build and manage a service...
-
Clinical Leader
3 weeks ago
Melbourne, Victoria, Australia East Wimmera Health Service Full timeAbout the OpportunityWe are seeking a highly skilled and experienced Clinical Leader to join our team at East Wimmera Health Service. In this role, you will be responsible for leading and managing our acute services, providing exceptional care to our patients and contributing to the growth and development of our organization.Key ResponsibilitiesTo provide...
-
Melbourne, Victoria, Australia Forever New Full timeAbout the RoleAs a Sales and Customer Service Leader for Fashion Concessions, you will be responsible for driving sales, managing stock, and delivering exceptional customer service in our Myer Chadstone concession. This is an exciting opportunity to join Australia's fastest growing fashion clothing and accessories brand.You will work closely with the Store...
