Technical Solutions Expert

6 days ago


Melbourne, Victoria, Australia Intralox Full time

At Intralox, we have an exciting opportunity for a Technical Solutions Expert to join our team in Melbourne. This role is part of the Asia Pacific TSG team and involves providing first-line, remote technical support to customers and internal departments. The ideal candidate will have experience in industrial sales or equipment specification roles and possess strong mechanical aptitude and problem-solving skills.

About the Role

We are looking for a highly skilled and experienced individual who can work in a broad range of industries providing technical support and finding solutions to complex problems. The successful candidate will be able to work independently, manage multiple projects, and communicate effectively with colleagues and customers.

Key Responsibilities:
  • Make industry-specific product recommendations based on customer needs and requirements.
  • Conduct technical evaluations of conveyor systems and provide expert advice.
  • Provide remote troubleshooting and resolution services to customers and internal teams.
  • Create and present technical presentations via webcast or other remote technology platforms.
  • Analyze conveyor designs and make recommendations for improvement.
  • Develop and deliver technical training programs for employees.
  • Research and locate technical data to support customer queries.
  • Prepare Bills of Materials for projects and ensure accurate documentation.
Requirements:

To succeed in this role, you will need:

  • Native or near-native English language skills. Additional language skills (SEA) are advantageous.
  • A college or university degree in a technical field, preferably Mechanical Engineering.
  • At least 2 years of experience in an industrial sales or equipment specification role.
  • Strong logical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office applications and 2D/3D CAD software.
  • Able to manage multiple projects and prioritize tasks efficiently.
Salary and Benefits:

The salary for this position is $80,000 - $110,000 per annum, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, superannuation, and professional development opportunities.



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