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Technical Solutions Expert

1 month ago

Melbourne, Victoria, Australia Proofpoint Full time
About Us

At Proofpoint, we are committed to protecting people and information from the ever-evolving threat landscape. Our innovative cybersecurity solutions help organizations safeguard their data and minimize risk.

Salary Range

The estimated salary for this position is AU$120,000 - AU$180,000 per annum, depending on location and experience.

Job Description

We are seeking a proactive and responsible Technical Solutions Expert to join our team in NSW or VIC. The successful candidate will be responsible for leading implementations of Proofpoint solutions and maintaining technical relationships with our customers.

This role requires interaction at senior levels as well as with technical staff within traditional IT organizations. The ideal candidate will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions.

The role involves:

  • Engaging with Proofpoint customers as a product expert to implement our solutions via web conferencing tools.
  • Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
  • Light project management duties will be required.
  • Managing a significant case load of varying customer and project types concurrently.
  • Providing technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation.
  • Delivering product knowledge transfer to customers and partners.
  • Driving high levels of customer satisfaction.
  • Being a strong voice for customers into the Marketing, Product, and Engineering teams to improve the product.
  • Coordinating with multiple parties to ensure timely and satisfactory resolution to technical issues and completion of projects.
  • Defining and documenting best practice techniques, processes, templates, and architectures for use by the greater field organization.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support.
  • Experience in large systems design and enterprise email environments (Exchange/M365 and G Suite).
  • LINUX system administration experience.
  • Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP.
  • Strong understanding of RFC 822 and Sendmail.
  • Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD).
  • Working knowledge of authentication methodologies (SAML).
  • Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.).
  • Comfortable presenting and explaining technology to individuals with low technical expertise.
  • Patient under pressure.
  • Able to thrive in a fast-paced environment.
  • Scripting (PERL, Python, Shell) experience is a plus.
Benefits

As a Technical Solutions Expert at Proofpoint, you will enjoy:

  • A competitive salary range of AU$120,000 - AU$180,000 per annum.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • A diverse and inclusive workplace culture.