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Computer Hardware Specialist

1 month ago

Melbourne, Victoria, Australia Scorptec Full time

Scorptec is a dynamic and forward-thinking company that offers a stimulating work environment. As our ideal candidate, you will be rewarded with a competitive salary of approximately $60,000 - $80,000 per year.

We are currently seeking a skilled Computer Hardware Specialist to join our team in Victoria. This role is perfect for individuals who have a passion for hardware and software issues, and want to build their career in the IT industry.

In this position, you will be responsible for:

  • Assisting customers with technical duties and routine diagnostic procedures
  • Inspecting faulty items, duplicating faults, and working on remedy solutions
  • Processing sales and warranty orders
  • Performing quality computer builds and testing processes
  • Understanding and applying quality control testing
  • Providing excellent customer service and ascertaining customer needs and requirements
  • Managing point of sales processes
  • Picking and packing customer orders

Additionally, you may be required to:

  • Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills
  • Work and travel between any of our store locations

To be successful in this role, you will need:

  • A minimum of 2 years' experience as a Hardware Technical Support within the IT industry
  • Experience with hardware and software issues and how to build systems to specification
  • Strong product knowledge on PC builds and product functionality
  • Strong Customer Service skills - ability to build rapport and relationship with customers
  • Good Communication skills – written and verbal
  • Time Management Skills
  • Integrity, honesty, flexibility, good energy levels, and ability to deal with stress
  • Willingness to work in a team environment

If you are a motivated and enthusiastic individual who is passionate about technology, we encourage you to apply for this exciting opportunity.