Senior Field Support Specialist
4 weeks ago
• Provide first-line on-site field system support covering hardware, software, software applications, and networking for customers and field personnel, both at customers' sites and remotely.
• Deliver exceptional customer satisfaction through effective technical support and installations. This includes break-fix tasks, hardware product and software installations, site planning, problem escalation, and managing installations.
• Resolve problems for products after completing training and create action plans to drive further analysis upon increased work experience.
• Collaborate with diverse teams to develop and implement innovative solutions, leveraging diverse perspectives and abilities to tackle complex problems.
• Foster a culture of inclusion and diversity within the team, promoting diverse insights and perspectives to drive innovation and growth.
• Partner with industry leaders and thrive in a rapidly changing environment, operating with integrity and a commitment to excellence.
• Offer competitive employee benefits, flexible work arrangements, and opportunities for employee growth and development.
• Emphasize the importance of disability inclusion and provide accommodations for employees with disabilities throughout the employment process.
• Maintain an Equal Employment Opportunity Employer status, ensuring equal consideration for all qualified applicants regardless of their background or status.
• Require a university graduate or equivalent with 5+ years of experience in a technical role, possessing strong English language skills and experience in customer support services.
• Utilize in-depth knowledge of hardware products, installation, and break-fix maintenance support to provide high-level customer satisfaction.
• Proactively coordinate resources, problem resolution, and system level diagnostics to ensure effective delivery of technical support and service programs.
• Perform installation of servers and engineered systems, and assist in developing, reviewing, and implementing hardware installation plans for customers.
• Possess specialist product knowledge to support high-level escalations, complex installations, new product introductions, and TOIs (onsite and remote).
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Field Support Specialist 3
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