Administrative Support Specialist
1 day ago
This role is a critical component of our organisation's operations, responsible for delivering exceptional support to clients across various administrative functions and customer service.
The Job Requirements:- Deliver general administrative support to the team
- Assist with maintaining accurate customer information and records
- Monitor shared inboxes, distribute enquiries, and escalate issues as needed
- Support the help desk team with overflow calls to ensure timely customer support
- Handle inbound calls, emails, and online enquiries when required
- Make outbound calls to follow up on requests or gather additional information
- Support the activation of new features and modules for clients as needed
Key qualities and skills include:
- Previous experience in administration with the ability to manage competing priorities
- Strong IT literacy - confident using multiple systems and learning new platforms
- Excellent communication skills (verbal and written)
- Ability to assist in handling high call volumes and support overflow queues in a professional manner
- Strong organisational skills with attention to detail and accuracy
- Ability to work both independently and collaboratively in a team environment
- Adaptability and willingness to learn new processes and technologies
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