Administrative Support Specialist

1 week ago

Chermside, Queensland, Australia beBeeSupport Full time $63,000 - $83,000
Job Description:

Charter Care Services is a premium values-based disability service provider who prioritises working closely with our clients as we assist them to live the lives they choose in their own homes and communities.

We value our staff, pay above award rates and create a working environment that enables our team to balance their work and home life and encourages ongoing learning.

Our team provides support to NDIS participants 24/7. Services provided include, nursing care, personal care, in-home support, community participation and domestic assistance.

We support clients with complex health and disability needs within their own home where possible.

The Opportunity

We are seeking a driven individual to take on the role of Administration Officer/Receptionist in our Bowen Hills office.

In this role, you will work with an innovative people-focused team to provide premium support to participants of the National Disability Insurance Scheme as they live their lives at home and in the community.

You will be responsible for developing rosters to achieve efficiency and maximise the use of resources, checking and producing invoices, collecting and recording data, maintaining accurate case notes and document control.

As a key member of our team, you will be required to positively engage with clients, answer telephone inquiries, manage customer concerns and complaints, and support the team and organisational goals.

Required Skills and Qualifications:
  • At least 2 years administration experience.
  • Excellent Customer Service and communication skills and the demonstrated ability to respond to people with empathy, sensitivity and understanding.
  • Intermediate Microsoft Office and client management systems skills.
  • Strong problem-solving and analytical skills with a proven ability to trouble-shoot and effectively meet deadlines.
  • Ability to multitask and prioritise workload.
  • Previous experience with Visual Care and Xero desired but not essential.
  • Demonstrated previous bookkeeping or finance experience.
  • Demonstrated skills and experience in the NDIS sector desired but not essential.
  • Current unrestricted Australian drivers' licence.
Benefits:

We offer a competitive salary package, paid above award rates, and a working environment that encourages ongoing learning.

Our team is passionate about delivering high-quality services and supporting our clients to live their lives to the fullest.

How to Apply:

For more information and to submit your application, please contact us via email or phone.

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