Customer Banking Specialist

7 days ago


Perth, Western Australia CommBank Full time
About the Role

We are seeking enthusiastic customer service professionals to join our team as Customer Banking Specialists. As the public face of CommBank, you will deliver a seamless banking experience to our customers.

Key Responsibilities
  • Have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
  • Support customers with enquiries, cash handling, transactional service, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions while championing our processes and procedures.
Requirements
  • Proven experience delivering exceptional customer service in Financial Services, Retail, or Hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.


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