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Customer Banking Specialist
2 months ago
We are seeking a highly skilled and enthusiastic customer service professional to join our team as a Customer Banking Specialist. As the public face of CommBank, you will be responsible for delivering a seamless banking experience to our customers.
Key Responsibilities- Provide in-depth conversations with customers to understand their banking needs and preferences.
- Support customers with enquiries, cash handling, and transactional services.
- Complete financial health checks to assess customers' financial needs and identify areas for improvement.
- Offer personalized solutions to customers through education and demonstration of our in-branch technology and digital banking options.
- Problem-solve and provide effective solutions while championing our risk-adverse culture.
- Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment.
- Excellent communication skills and the ability to articulate financial terms in a clear and concise manner.
- The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the center of everything you do.
- Ability to work in a fast-paced, commercial, and driven retail environment while seeing the big picture for customers and providing holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial well-being and lives of our customers.
As a leading financial institution, CommBank has been serving our local communities for over 100 years. We deliver market-leading products, services, and technology to our customers, and we're committed to making a positive impact on their lives.
