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Customer Banking Specialist
2 months ago
We are seeking a highly skilled and enthusiastic customer service professional to join our team at Commonwealth Bank as a Customer Banking Specialist.
This is a permanent full-time career opportunity that requires a strong commitment to delivering exceptional customer service and support.
Key Responsibilities:
- Deliver in-depth conversations with customers to understand their banking needs and provide tailored solutions.
- Support customers with enquiries, cash handling, transactional services, and account maintenance.
- Complete financial health checks to assess customers' financial needs and identify opportunities for growth.
- Provide education and demonstrations on our in-branch technology and digital banking options to help customers make informed financial decisions.
- Problem-solve and provide effective solutions while championing our risk-adverse culture and processes.
Requirements:
- Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment.
- Excellent communication skills and the ability to articulate financial terms in a clear and concise manner.
- The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the centre of everything.
- Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing holistic solutions.
- A genuine interest in building a career with Commonwealth Bank and improving the financial wellbeing and lives of our customers.
About Us:
Commonwealth Bank is a leading financial institution that has been serving our local communities for over 100 years. We deliver market-leading products, services, and technology to over 10 million personal and small business customers. Our team is dedicated to making a positive impact on our customers' lives and helping them achieve their financial goals.
