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Service Desk Support Specialist
4 weeks ago
We are seeking a highly skilled Service Desk Analyst to join our team at KBR. As a Service Desk Analyst, you will be responsible for providing high-quality support to our clients and their customers through responding to telephone calls, emails, and alert monitoring platforms.
Key Responsibilities:
* Diagnose and resolve printer hardware, software, and operating issues.
* Track and route and escalate problems and requests, documenting resolutions.
* Identify and escalate situations requiring urgent attention.
* Perform backup checks and remediation.
* Support in the development of Knowledge Articles based on commonly experienced Incidents & Issues.
* Liaise with vendors, suppliers, and support contractors.
Requirements:
* Demonstrated knowledge of Microsoft operating systems, and applications, networking, general software & hardware, and Active Directory.
* Experience in supporting end users on Microsoft Windows-based platforms.
* Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
* Experience with and an understanding of remote support tools and ticketing.
* The ability to obtain an NV2 Security Clearance.
* Excellent communication and customer service skills.
* Excellent written and verbal communication skills.
* Experience working in a customer-facing Service Desk environment (Level 2 IT Support role).
What We Offer:
* A workplace culture certified as a Great Place To Work
* Flexible working
* Competitive salary (including annual reviews)
* Paid parental leave
* Income protection
* Corporate rewards
* Salary packaging/Novated leasing
* Employee stock purchase plans
* Flu shots, skin checks, and discounted private health insurance
Apply Now:
If you're ready to take your career to the next level, apply now to become a part of our team at KBR.
