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Technical Support Specialist

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Brisbane, Queensland, Australia beBeeIT Full time $60,000 - $90,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide first-level technical assistance to staff members and address IT-related issues efficiently.

The ideal candidate will possess excellent communication skills, be able to work effectively under pressure, and have a strong understanding of Windows and networking fundamentals.

Key Responsibilities:
  • Respond to user-reported issues via email, phone, or ticketing systems.
  • Provide basic troubleshooting for laptops, desktops, printers, and mobile devices.
  • Support user accounts and access management (e.g., password resets, profile setup).
  • Assist with device setup and configuration for new employees.
  • Maintain documentation of issues and resolutions in the support system.
  • Escalate unresolved or complex issues to Tier II support when necessary.
  • Track and update IT inventory when assigning or receiving devices.
Requirements:
  • Bachelor's degree in IT, Computer Science, or a related field.
  • 0-2 years of hands-on experience in a helpdesk or technical support role.
  • Good understanding of Windows.
  • Basic knowledge of networking (Wi-Fi, LAN, IP addressing).
  • Strong communication skills and a problem-solving mindset.
  • Ability to stay calm and helpful under pressure.
Preferred Qualifications:
  • Experience with Google Workspace or Microsoft 365.
  • Familiarity with a ticketing system (e.g., Freshdesk, Jira, or Zendesk).
  • Eagerness to learn and grow in a fast-paced environment.