Disability Claim Professional

1 week ago

Melbourne, Victoria, Australia beBeeClaimsResolution Full time $90,382 - $124,981

Job Summary:

We are seeking an experienced Claims Resolution Specialist to join our HSECi team. As a Claims Resolution Specialist, you will be responsible for proactively managing and assessing a portfolio of disability claims and income protection claims against relevant policy/plan design and definitions.

The successful candidate will have a minimum of 12 months of relevant experience in claims assessment within the life insurance industry. You will efficiently manage a portfolio of claims holistically to achieve sustainable, timely outcomes and meet service level agreements and financial services law claims handling provisions.

You will be an excellent communicator with the ability to use the telephone professionally to speak to customers on a regular basis, using motivational questioning and empathy to build rapport. Your ability to review and complete complex financial calculations will also be essential.

In addition to technical skills, you will be a committed team player who openly communicates and shares knowledge. You will have a high level of attention to detail and excellent time management and prioritization skills. You will also be able to work under pressure in an evolving environment.

Key Responsibilities:

  • Proactively manage a portfolio of high complexity disability claims in line with our claims philosophy.
  • Provide proactive customer support by keeping people making a claim updated on the progress of the claim assessment and manage all stakeholders' expectations to support a seamless customer experience.
  • Build rapport with customers over the phone, establishing disability levels and achieving appropriate NPS customer engagement scores.
  • Assess claims against policy contracts and explain complex decisions in writing over the phone with logical and clear rationale.
  • Manage incoming work items in line with service level agreements, department objectives, and practices.

Desirable Skills and Qualifications:

  • ANZIIF or equivalent qualifications highly desirable.
  • A strong understanding and working knowledge of applicable regulatory, legislative, and compliance frameworks.

About Us:

We have created a market-first service experience that delivers exceptional support and guidance for customers with a focus on first-point resolution and ensuring their needs are comprehensively addressed from beginning to end.

  • Disability Claim Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeDisability Full time $85,000 - $115,000

    Job Opportunity:We are seeking a highly skilled and experienced professional to proactively manage and assess a portfolio of disability claims against policy/plan design and definitions, ensuring service level agreements are met.Key Responsibilities:Proactively manage high complexity disability claims in line with established claims philosophyProvide...

  • Disability Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCare Full time $100,000 - $150,000

    Claims Assessor RoleWe are seeking a skilled and empathetic professional to assess and manage a portfolio of disability claims.

  • Disability Claims Administrator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDisability Full time $60,000 - $80,000

    About the RoleAs a Law Clerk, you will play a key role in our team, working closely with clients who have superannuation Total and Permanent Disability (TPD) or private disability insurance claims following an injury or illness.We are looking for a positive, energetic and highly motivated individual to join our Superannuation TPD practice group in Melbourne...

  • Experienced Claims Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $80,000 - $120,000

    Job OpportunityA position has become available for a Claims Officer to join our team. This role is pivotal in supporting our claims philosophy and strategy, managing end-to-end material damage in construction works, personal injury, and public liability claims.The key responsibilities for this role include efficient management of the claims process,...

  • Support Specialist for Disability Claims

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $60,000 - $80,000

    Job Opportunity: Claims Support SpecialistWe are seeking a motivated and highly organized individual to join our team as a Claims Support Specialist. This is a full-time 12-month contract.This role will involve working closely with clients who have superannuation Total and Permanent Disability (TPD) or private disability insurance claims following an injury...

  • Claims Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $140,000

    Job DescriptionOur team is seeking a skilled Claims professional to manage a diverse portfolio of claims, delivering successful outcomes and providing exceptional customer service.The ideal candidate will have extensive experience in claims management, specifically in managing Group and Retail claims. They will possess strong analytical skills, excellent...

  • Claims Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeClaims Full time $75,000

    Job SummaryWe are seeking an experienced and skilled claims professional to manage all claims for a leading insurance provider.The successful candidate will work closely with our team to ensure prompt and efficient resolution of complex claims and recoveries. Key responsibilities include:Managing complex claims and recoveries as a result of...

  • Senior Claims Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $120,000

    Complex Claims Consultant RoleThis is a senior role that involves managing a portfolio of complex, underwritten, and high-value Total and Permanent Disability (TPD) claims.We are seeking an experienced Claims Consultant to join our team on a full-time basis.Main ResponsibilitiesManage a portfolio of 35-45 complex TPD claims with accuracy, efficiency,...

  • Expert Claims Assessment Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $150,000

    Job Description:We seek a seasoned claims assessment expert to provide specialized claims assessment services to insurers and trustees of superannuation funds.Assess terminal illness, total and permanent disablement, and income protection claims.Provide assessment services for a portfolio of claims in accordance with clearly defined assessment practices and...

  • Specialist Claims Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeAdministrator Full time $75,000 - $98,000

    Job Overview\We are seeking a highly skilled Claims Administrator to provide specialist claims services to members and Trustees of superannuation funds.\Key Responsibilities:\Administer claim files for Terminal Illness, Total and Permanent Disablement, Income Protection, and Permanent Incapacity Claims.Distribute and track mail as required.Ensure databases...