Customer Support Representative

2 weeks ago

Dandenong, Victoria, Australia Hitachi Construction Machinery Full time

The Opportunity

We are seeking a motivated and experienced sales professional to join our team as a Customer Support Representative based out of our Dandenong branch. This role will involve selling market-leading products and services across the range of Hitachi and Bell products.

Your Responsibilities Will Include:

  • Establishing and maintaining successful working relationships with customers.
  • Promotion of the Hitachi range of parts and service solutions to achieve budgeted sales targets.
  • Identifying areas for business growth and developing suitable strategies to generate parts and service sales.
  • Working to a customer call cycle and actively building parts & service quotes tailored to customers' needs.
  • Liaising with current and potential customer base with accurate reporting of activity, sales, prospects and market activity.
  • Ensuring that all interactions with customers and internal stakeholders are conducted professionally and all requests are followed up as required.

To Be Successful in This Role, You Will Need:

  • Relevant Trade Qualification – Mechanical or Electrical trade qualification within the construction/earthmoving industry is preferred.
  • Technical understanding of earthmoving & construction equipment.
  • Genuine desire to deliver Hitachi's promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers.
  • Motivated and ambitious commitment to meet and exceed sales targets.
  • Strategic and Analytical capability to assess value, including the use of CRM.
  • Self-motivated and the ability to work autonomously.
  • A current driver's licence.

Benefits – What's in it for you?

  • A rewarding Base Salary + Super + Commission Structure + Fully Maintained Company Car.
  • Permanent Full Time Position in a leading OEM with long term job security.
  • Exclusive access to discounts on a wide range of goods and service through our Employee Rewards Program.
  • Supportive management who value your input in finding new and improved ways to achieving success.
  • Continuous training and upskilling with real career development opportunities.
  • Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work.

At Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.

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