Customer Service Representative

6 days ago


Dandenong, Victoria, Australia Ventura Bus Lines Full time

About Ventura Bus Lines

Ventura Bus Lines has been a trusted transportation provider since 1924, serving the community with reliable and sustainable bus services.

We are a secure and robust employer within an essential services industry, offering a positive workplace culture that values diversity, inclusion, and continuous improvement.

The Opportunity

As a Customer Service Representative, you will be the first point of contact for all customer enquiries, providing excellent service standards and resolving cases in a timely manner.

This is not a call-centre environment, and you will work in a team to build excellent relationships internally and externally, working closely with our Operations teams to ensure that investigations and complaints are handled diligently.

This is a Full Time Permanent position, Monday to Friday with two alternate shift times: 6am-2pm or 10am-6pm.

Your key responsibilities will include:

  • Responding to customer enquiries via phone and email in a professional manner, providing customers with concise and accurate information
  • Investigation of customer complaints, including 'Late/Early running' and determining whether complaints are substantiated
  • Liaising with Operations and other departments where required as part of the investigation process
  • Assisting with lost property and coordinating the return of lost items
  • Effectively handling and resolving complex enquiries
  • Review of CCTV footage and use of systems such as TIMS, Smartrak & Busminder to aid in investigations

About You

  • Superior communication skills, verbal and written, delivering amazing customer experiences every time
  • Customer-orientated and able to build relationships with customers over the phone within set timeframes
  • Organised and able to adhere to comprehensive compliance standards
  • Demonstrate resilience and adaptability in all customer interactions
  • Competently use technology and multitask between different systems while actively listening
  • Confidently liaise with other department managers in a respectful, professional manner
  • Previous work experience in a call centre or helpdesk environment (preferred)

What Ventura Bus Lines Can Offer You

  • A role that will evolve and develop with you, leading to further progression opportunities within Ventura Bus Lines
  • A secure and dependable environment
  • A diverse and inclusive workplace and a friendly and supportive team
  • Excellent facilities, onsite parking, social club membership and employee events

Our Culture

At Ventura Bus Lines, we want our people to love coming to work, drive innovative ideas and strive to achieve. When customers step onto our buses, they know they're in safe hands. Behind the scenes, our head office employees are the best at what they do.

How to Apply

Applications are now being accepted online at www.venturabus.com.au/careers or click the 'apply now' button.

Ventura Bus Lines is an equal opportunity employer and is committed to reflecting the diversity of the communities we serve. We promote an inclusive and diverse workforce and encourage applications from people representing all diversity groups.

This position is only open to applicants with relevant rights to work in Australia.



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