Order Management and Customer Service Specialist

1 week ago

Sydney, New South Wales, Australia Remote Staff Full time

Job Summary:

We are seeking a highly organized and detail-oriented Order Management and Customer Service Specialist to support our operations and ensure smooth and efficient processes.

Key Responsibilities:

  • Create Estimates: Prepare and send detailed quotes to customers based on their requirements.
  • Process Purchase Orders: Create invoices, generate purchase orders with vendors, and manage the entire order processing cycle in our accounting system.
  • Confirm Orders: Communicate with customers to confirm their orders and provide necessary information.
  • Manage Tracking Information: Input tracking numbers into our accounting system and send tracking details to customers via email.
  • Send Daily Reports: Compile and send daily reports detailing invoices, pricing, purchase orders, and costs.
  • Send Invoices: Issue invoices to customers upon shipment confirmation and ensure all billing details are accurate.
  • Calculate Shipping Estimates: Determine shipping costs for products based on shipping zones and provide accurate estimates to customers.
  • Lead Management: Input lead sheets from vendor events and incoming inquiries into our CRM system and maintain up-to-date records.
  • Update Product Information: Pull image URLs from our website and add them to the appropriate tools and databases. Update product pages on our website.
  • Customer Follow-up: Follow up with customers regarding sample testing and determine next steps.

About Remote Staff:

We are a remote work company that has been in the industry for 17+ years. We offer competitive compensation, negotiable based on skill level and experience. We also provide 100% coverage on government contributions remittance to SSS, Philhealth, and Pag-ibig.

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