Order Management and Customer Service Specialist

2 months ago


Sydney, New South Wales, Australia Remote Staff Full time
Order Management and Customer Service Specialist

We are seeking a highly organized and detail-oriented Order Management and Customer Service Specialist to support our operations and ensure smooth and efficient processes.

Key Responsibilities:
  • Create Estimates: Prepare and send estimates to customers based on their requirements.
  • Process Purchase Orders (PO): Create invoices, generate POs with vendors, and manage the entire order processing cycle in Quickbooks.
  • Confirm Orders: Communicate with customers to confirm their orders and provide necessary information.
  • Manage Tracking Information: Input tracking numbers into QuickBooks Online (QBO) and send tracking details to customers via email.
  • Send Daily Reports: Compile and send daily reports detailing invoices, pricing, POs, and costs.
  • Send Invoices: Issue invoices to customers upon shipment confirmation and ensure all billing details are accurate.
  • Calculate Shipping Estimates: Determine shipping costs for products based on FedEx zones and provide accurate estimates to customers.
  • Lead Management: Input lead sheets from vendor events and incoming email inquiries into HubSpot and maintain up-to-date records.
  • Update Product Information: Pull image URLs from the website and add them to the appropriate tools and databases. Update product pages on website.
  • Customer Follow-up: Follow up with customers regarding sample testing, determine next steps.

About Remote Staff: We offer 100% work-from-home opportunities, competitive compensation, and 100% coverage on Government Contributions Remittance. Our team has 17+ years of experience in the remote work industry, helping over 8K Filipinos establish virtual careers with international clients since 2007.



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