Optimisation and Productivity Expert

2 days ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time

About Australian Retirement Trust

We are a trusted organisation with 2.3 million members, managing almost $300 billion in retirement savings.

Our mission is to empower our members to take charge of their finances and face the future with confidence.

As a result, we foster an inclusive culture where everyone feels valued and heard.

This role is an exciting opportunity to join our team as a Strategic Workforce Optimisation Specialist.

Salary and Benefits

The estimated salary for this position is between AU$120,000 - AU$180,000 per annum, depending on experience.

You'll receive 14% superannuation as standard, which will help you secure your financial future.

Beyond a competitive salary, you'll enjoy excellent training and development opportunities to build a rewarding career.

Work-life balance is also a priority, with a mix of in-person days at our purpose-built hubs and flexible remote work arrangements.

About the Role

In this critical position, you'll develop and implement strategic workforce optimisation plans for our Member Services contact centre.

Your key responsibilities will include:

  • Managing and growing the strategic portfolio while supporting the Workforce Optimisation Team Leader.
  • Mentoring and training team members, ensuring they have the skills needed to excel in their roles.
  • Producing long-term resource forecasting models that consider operational and budgetary constraints.
  • Maintaining and improving resourcing models through data analysis and collaboration with stakeholders.
  • Analyzing workforce performance metrics and providing actionable insights to drive business growth.
  • Implementing strategies to enhance productivity and efficiency within the contact centre.
About You

To succeed in this role, you'll need:

  • Tertiary qualifications or equivalent industry experience.
  • Knowledge of contact centre-related workforce planning requirements and methodologies.
  • Experience working with WFM and telephony solutions.
  • Strong analytical skills and ability to interpret complex data.
  • Excellent communication and interpersonal skills.

We encourage applicants from diverse backgrounds to apply.



  • Brisbane, Queensland, Australia The Drive Group Full time

    About UsThe Drive Group is a leading Australian organisation in the field of data science and analytics.Salary: AU$120,000 - AU$180,000 per yearJob DescriptionWe are seeking a highly skilled Mid-level Data Scientist to join our team in Brisbane. As a Data Science Expert, you will play a key role in developing logic models and performing data analysis to...


  • Brisbane, Queensland, Australia Howard Smith Wharves Full time

    At Howard Smith Wharves, we are seeking a Product Category Optimisation Specialist to join our team and play a crucial role in formulating and developing category strategies to achieve sales and profit targets.This is an exciting opportunity to combine your passion for hospitality and analytical skills to drive growth and revenue maximisation. You will work...


  • Brisbane, Queensland, Australia Virgin Australia Full time

    We are seeking a skilled Airline Ancillary Product Optimisation Specialist to join our team at Virgin Australia. In this role, you will be responsible for nurturing our existing flight ancillary products and contributing to growth through seeking opportunities to improve attachment across our digital platforms.Key ResponsibilitiesO​ptimise and increase...


  • Brisbane, Queensland, Australia Internetwork Expert Full time

    At Internetwork Expert, we're on a mission to deliver unparalleled Australian travel experiences to international visitors. As our Australia Inbound Tourism Product Strategist, you'll play a pivotal role in driving our product strategy forward.About the RoleWe're seeking an experienced and skilled professional with a strong background in tourism product...


  • Brisbane, Queensland, Australia Sedgman Pty Limited Full time

    About the RoleWe are seeking a highly skilled Maintenance and Reliability Engineer to join our team in Brisbane, Perth or Mackay. As a key member of our asset management team, you will play a critical role in optimising performance and availability of assets.Key ResponsibilitiesDevelop maintenance strategies for internal and external clients, ensuring...


  • Brisbane, Queensland, Australia Randstad Full time

    At Randstad Digital, we are passionate about delivering exceptional services to our clients. As a Business Process Optimisation Specialist, you will play a crucial role in helping our clients achieve their goals by improving the efficiency and effectiveness of their business processes.About the RoleThis is an exciting opportunity to join our team as a...


  • Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About Queensland Fire DepartmentWe are a multi-agency emergency response service that provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities.Our team is responsible for delivering high-quality end user computing and productivity...


  • Brisbane, Queensland, Australia Maintenance Systems Solutions Full time

    About Maintenance Systems SolutionsOur company, Maintenance Systems Solutions, is a privately owned Australian business providing technical specialists and industry experts to clients in the oil and gas sector.We are seeking a skilled Oil and Gas Process Optimisation Specialist to join our team based in Brisbane city. This role will involve working closely...


  • Brisbane, Queensland, Australia Virgin Australia Full time

    About the Role:The Ancillary Product Specialist will play a key role in driving revenue growth through the development and optimisation of Virgin Australia’s flight ancillary products. This includes analysing shopping behaviours, influencing booking workflows, and identifying enhancements to strengthen the customer proposition.Key Responsibilities:Optimise...


  • Brisbane, Queensland, Australia ANZ Full time

    Workforce Scheduler RoleThe Workforce Scheduler is a critical role in ensuring the Bank Contact Centre rosters are optimised effectively to meet customer demand.ResponsibilitiesEnsure the right number of agents are available at the right times to meet customer demand while maximising productivity and minimising costs.Administer changes to rosters for future...


  • Brisbane, Queensland, Australia ANZ Full time

    About the RoleThe Operational Workforce Optimisation Strategist plays a pivotal role in ensuring our contact centre capitalises on its scale through effective real-time management and load sharing across departments.This position requires providing timely direction and advice to stakeholders, monitoring queues and staff adherence using real-time displays,...


  • Brisbane, Queensland, Australia Virgin Australia Full time

    Ancillary Product Specialist Role OverviewWe're Virgin Australia, and we're always looking for talented individuals to join our team. In this role, you'll be working as an Ancillary Product Specialist, focusing on nurturing our existing flight ancillary products and contributing to growth through seeking opportunities to improve attachment across our digital...


  • Brisbane, Queensland, Australia Australian Retirement Trust Full time

    We're seeking a talented Operational Workforce Strategist to join our team at Australian Retirement Trust.Estimated Salary: $95,000 - $120,000 per yearAbout the RoleThis permanent opportunity involves providing strategic workforce optimisation guidance for our Member Services contact centre.You'll be responsible for developing and implementing resource...


  • Brisbane, Queensland, Australia Anaconda Group Full time

    Job OverviewWe are seeking a highly skilled Outdoor Expert and Product Specialist to join our team at Anaconda Townsville.


  • Brisbane, Queensland, Australia Virgin Australia Full time

    At Virgin Australia, we're on a mission to make flying better than 'nice'. To achieve this goal, we're seeking an experienced Ancillary Product Specialist to join our team.We're committed to providing exceptional customer experiences, and our Ancillary Product team plays a vital role in driving revenue growth through optimising digital conversion rates...


  • Brisbane, Queensland, Australia Expert Education and Visa Services Brisbane Full time

    About the Role:Expert Education and Visa Services Brisbane is seeking a skilled General Accountant to join their team in Brisbane. This permanent full-time position involves reviewing financial statements, preparing budgets, and ensuring compliance with accounting standards and regulations.Key Responsibilities:Reviewing financial statements and ensuring...

  • Fishing Specialist

    4 weeks ago


    Brisbane, Queensland, Australia Anaconda Group Full time

    Fishing Specialist Role OverviewAs a Fishing Specialist at Anaconda Group, you will be the authority on all things fishing and marine.Key Responsibilities:Be the go-to expert for all fishing and marine-related queriesKeep up-to-date with current and new products in our rangeProvide exceptional customer service and expertly match products with customer...


  • Brisbane, Queensland, Australia Product and Technology Full time

    About the RoleWe are seeking an exceptional Technical Analyst to join our Product and Technology team. As a key member of our team, you will be responsible for delivering technical support and maintenance of our Corporate Technology applications, ensuring seamless operations and prompt issue resolution.


  • Brisbane, Queensland, Australia University of Southern Queensland Full time

    Our ICT Client Support team at the University of Southern Queensland is seeking a highly skilled ICT Asset Management Expert to oversee the full lifecycle management of our ICT assets. This role plays a vital part in ensuring efficiency, sustainability, and delivering an exceptional user experience across the University. As an ICT Asset Management Expert,...


  • Brisbane, Queensland, Australia Ashurst Full time

    **Job Title: Technical CRM Solutions Expert**About the Role:We are seeking a skilled Technical CRM Solutions Expert to provide comprehensive support for LexisNexis Interaction CRM and its integrations. The successful candidate will have extensive experience with configuration, troubleshooting, and administration of Interaction CRM.The role focuses on current...