Ancillary Product Specialist

3 weeks ago


Brisbane, Queensland, Australia Virgin Australia Full time

Ancillary Product Specialist Role Overview

We're Virgin Australia, and we're always looking for talented individuals to join our team. In this role, you'll be working as an Ancillary Product Specialist, focusing on nurturing our existing flight ancillary products and contributing to growth through seeking opportunities to improve attachment across our digital platforms.

As an Ancillary Product Specialist, you'll be responsible for optimising and increasing digital conversion across our ancillary product portfolio by understanding shopping behaviours and influencing booking workflows. You'll also identify enhancements to ancillary products to strengthen the customer proposition and manage financial and operational performance to agreed specifications.

We're looking for someone with knowledge of best practice digital purchasing behaviour and merchandising techniques to maximise conversion rates. You'll have 2+ years of experience in an eCommerce role in the airline or travel industry, with an understanding of EMD's and ancillary products within the GDS space.

  • Key Responsibilities:
  • Optimise and increase digital conversion across ancillary product portfolio
  • Identify enhancements to ancillary products to strengthen customer proposition
  • Manage financial and operational performance to agreed specifications
  • Contribute to design, briefing, and execution of tactical roadmap initiatives to increase ancillary revenue

What We Offer

We're committed to looking after you, with some of the best benefits and conditions in the industry. You'll get heavily discounted air travel for you and your loved ones, flexible working arrangements, discounts on travel insurance, car hire, accommodation, and experiences worldwide, and more.



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