Airline Ancillary Product Optimisation Specialist

2 weeks ago


Brisbane, Queensland, Australia Virgin Australia Full time

We are seeking a skilled Airline Ancillary Product Optimisation Specialist to join our team at Virgin Australia. In this role, you will be responsible for nurturing our existing flight ancillary products and contributing to growth through seeking opportunities to improve attachment across our digital platforms.

Key Responsibilities
  • O​ptimise and increase digital conversion across ancillary product portfolio by understanding shopping behaviours and influencing booking workflows
  • IDentify enhancements to ancillary products to strengthen the customer proposition
  • Subject matter expert for the baggage and fee portfolios
  • Manage financial and operational performance to agreed specifications
  • Increa​se attachment rates across all distribution channels of the ancillary product portfolio
About You

You will be great in this role if you have:

  • Knowledge of best practice digital purchasing behaviour and merchandising techniques to maximise conversion rates
  • 2+ years experience in an eCommerce role in airline or travel industry
  • Understanding of EMD's and Ancillary products within the GDS space
  • Ability to assess and develop opportunities to drive positive VA outcomes
  • Demonstrated results in highly commercial environments
What We Offer

As a valued member of our team, you can expect:

  • A heavily discounted air travel program for you and your loved ones (including $1000 worth of travel credits per year)
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership

Our total remuneration package is estimated to be around AU$120,000 - AU$150,000 per annum, depending on experience and qualifications. We are committed to providing equal opportunities for all applicants and welcome applications from diverse backgrounds. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please apply now.



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