EUC and Productivity Expert
1 week ago
About Queensland Fire Department
We are a multi-agency emergency response service that provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities.
Our team is responsible for delivering high-quality end user computing and productivity services to our employees, ensuring they have access to secure and efficient technology solutions.
Job Description
This is an exciting opportunity to join our Service Management team as a Technical Lead for End User Computing and Productivity. As a key member of our team, you will be responsible for designing, building, implementing, and operating end user computing environments and solutions.
Your primary focus will be on developing the Standard Operating Environment (SOE), ensuring that all devices are consistently configured and secure. You will work closely with stakeholders to understand business requirements and identify how end user technologies and devices can be designed and operated to meet performance, reliability, and security needs.
Key Responsibilities
- Lead and manage the functions of the EUC team, providing specialised direction and support to ensure high-quality service delivery.
- Provide expert advice, support and guidance to senior management and project groups on emerging technologies and best practices.
- Coordinate and maintain asset and lifecycle management for end user technologies and devices, ensuring information security and privacy.
- Assist in the planning, design and implementation of EUC subsystems and managed devices, utilising vendor resources and best practice approaches.
- Facilitate and promote new technology adoption through training programs, ensuring the department stays at the forefront of ICT services and training.
Requirements and Qualifications
To be successful in this role, you will need:
- A strong background in technical leadership and ITIL v4 Service Management framework.
- Experience with mobility and communication technologies, device lifecycle management, and Microsoft Intune or System Centre Configuration manager.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
Salary
$120,000 - $150,000 per year, depending on experience.
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