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We are seeking a highly skilled and motivated Customer Contact Officer to join our team at Serco. As a Customer Contact Officer, you will be responsible for providing exceptional customer service to our clients, responding to inbound calls, and completing online enquiries on behalf of our State Government client.
Key Responsibilities- Respond to and direct all inbound calls in a timely and professional manner
- Complete online enquiries and provide accurate and helpful information to customers
- Work collaboratively with the team to achieve customer satisfaction and resolve issues
- Follow work instructions and guidelines to ensure consistency and quality in customer interactions
- Make referrals and transfers to the most appropriate service or channel
- Demonstrated experience in providing high-quality customer service in a fast-paced environment
- Ability to navigate software platforms and screens simultaneously
- Excellent communication and listening skills, with the ability to empathize with customers
- Ability to maintain a calm and resilient composure in a dynamic environment
- Demonstrated experience in working collaboratively in a team environment
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to make a positive impact in the community
Serco is a global company that provides services to governments and organizations around the world. We are committed to delivering high-quality services that make a positive impact in the lives of our customers. Our team is passionate about serving our clients and making a difference in the community.
