Customer Support Specialist

1 month ago


Noble Park, Victoria, Australia In Vitro Technologies Pty Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our national Customer Support Centre in Noble Park, Melbourne.

As a Customer Support Specialist, you will be responsible for providing exceptional customer service experience, providing product and services information, addressing daily enquiries, and assisting with emerging problems with accuracy and efficiency.

This role is primarily responsible for providing customer support to customers covering all inbound and outbound customer-related contact within the two divisional channels of our business: Medical & Scientific.

You will thrive in a growing and fast-paced environment with a passion to provide exceptional support to our customers. You must have a positive attitude, be friendly and empathetic, a quick learner with exceptional troubleshooting and resolution skills.

About You
  • Experience in a similar customer service role
  • Confidence and knowledge of an inbound call centre team - handling customer queries, sales orders, customer returns, and credits
  • Order management experience and understanding of inventory
  • Excellent written and verbal communication skills
  • Able to work in both a team environment and autonomously
  • Ability to take ownership to ensure outcomes are met
  • Exposure to Microsoft Dynamics D365 is preferential
  • Previous experience in the scientific or medical industry is preferential
Benefits

We offer a range of benefits to ensure the job gets done, including:

  • Full-time and permanent role
  • Car parking at the Noble Park site
  • Monday to Friday working hours
  • Career development and growth opportunities
  • Tight-knit and engaging team with a motivated and disciplined approach
  • Health fund and banking discounts
  • Discounts at over 100 retailers (including groceries and fuel)


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