Technical Support Specialist

4 days ago

Canberra, ACT, Australia beBeeTechnical Full time $80,000 - $104,000

Job Title: Technical Support Specialist

Our company is seeking a proactive and enthusiastic level 1 support agent to provide fast, efficient, and friendly customer service.

Responsibilities:

  • \
  • Respond to and resolve customer requests related to software, hardware, and network operations difficulties.\
  • Accurately document calls and incidents.\
  • Manage time and workload to meet predetermined service levels.\
  • Maintain data accuracy in our contact management system.\
  • Assign incidents and requests to the correct support group.\\[/ul>

Requirements:

  • \
  • Must be an Australian Citizen.\
  • NV1 Security Clearance required.\
  • Applicants with customer service experience preferred.\\[/ul>

We Offer:

We are proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This role offers opportunities for career progression and industry best practice training.

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