BSI Client Relationship Manager

1 month ago

Melbourne, Victoria, Australia BSI Full time

Becoming a BSI Client Manager means taking on a challenging and rewarding role where you'll be working closely with clients across ANZ to help them improve their performance by assessing their Information Security Management Systems and processes.



Purpose of the Position

As the face of BSI, you'll be responsible for working with clients to identify areas for improvement and developing strategies to address these gaps. You'll also be responsible for compiling assessment reports and presenting these findings to clients.



Key Responsibilities and Accountabilities


  • Develop and implement strategies to improve client performance
  • Compile assessment reports and present findings to clients
  • Work closely with clients to identify areas for improvement and develop strategies to address these gaps
  • Ensure that all work is completed to the highest standard and that clients are delighted with the service they receive
  • Continually enhance and uphold the reputation and perception of BSI through excellent planning, delivery, and day-to-day interactions with customers and other key stakeholders
  • Manage a portfolio of clients and develop strong relationships with these individuals
  • Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met
  • Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
  • Plan/schedule workloads to make the best use of own time and maximize revenue-earning activity
  • Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested
  • Maintain and enhance appropriate professional qualification status in relevant disciplines
  • Be an active member of the Operational Delivery Team and proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of Assessor Excellence putting the customer first


Candidate Specification

To be successful in this role, you'll need to have:




  • A minimum of four years of full-time work experience in a related industry (IT or information security)
  • A minimum of degree level qualifications relevant to the information security sector (ISO 27001 Lead auditor or CISM, CISSP or CISA)
  • Demonstrates knowledge of how a business operates to ensure appropriate interpretation of management system standards
  • Engaging & highly skilled communicator, able to convey clear messages in a compelling and coherent way
  • Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentations to a group of senior managers and Directors
  • Ability to produce high-quality professional reports at a rapid pace, explaining technical issues and demonstrating added value
  • Proven administrative and organisational skills, with the ability to meet deadlines and manage customer expectations
  • Strong emotional intelligence with the ability to adapt style to a variety of situations
  • Effective relationship builder through a personable, consultative approach
  • Computer literate with experience in all basic Microsoft packages
  • Energy and commitment to undertake the role, which can be very demanding, working within different premises every day, being in front of the client, and constantly on the move
  • Travel across the ANZ and APAC region and the ability to spend a significant number of nights away from home
  • Advocate continuous professional development with the learning ability to keep up with changes to business, industry, management thinking, and developing assessment styles


Key Performance Indicators and Our Client Promise

Becoming a BSI Client Manager means taking on a challenging and rewarding role where you'll be working closely with clients across ANZ to help them improve their performance by assessing their Information Security Management Systems and processes.




  • Be the BSI Brand Ambassador
  • Work with scheduling & planning to ensure your work is booked 3 to 6 months ahead. Book the next visit at the current audit if possible.
  • Produce high-quality, accurate, and professional client reports.
  • Complete the client report before you leave the site for 50% of audits or within 5 days of the audit end date for 100% of audits and upload eReport.
  • Discuss Driving Force opportunities in relation to BSI products and services with clients. Leads of 2 per month are required to be entered into Point Global system.
  • Be 100% productive and aim to exceed your delivery target days per year.
  • Maintain and gain more T/P/I codes – own your own development.
  • Be part of the BSI team
  • Zero complaints from clients managed by you.


Our Excellence Behaviours: Client-centric, Agile, Collaborative

Becoming a BSI Client Manager means taking on a challenging and rewarding role where you'll be working closely with clients across ANZ to help them improve their performance by assessing their Information Security Management Systems and processes.



BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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