Senior Client Relationship Manager
4 days ago
Davidson is a national powerhouse with over 30 years of driving success in the recruitment industry. Our flexible and forward-thinking approach fosters a vibrant culture where work-life balance and teamwork are integral to our operations.
About the RoleThe Melbourne Recruitment Team is growing, and we're seeking passionate individuals to join us in supporting clients' workforce needs. As an Account Manager, you'll play a key role in building and nurturing relationships with our valued public sector and utilities clients. You'll leverage your strong communication skills and relationship-building expertise to understand client requirements, ensuring exceptional service.
Key Responsibilities- Build and maintain strong relationships with existing clients to understand their workforce needs and ensure consistent job flow.
- Actively engage in client briefings, attending meetings to qualify job orders and clarify recruitment needs.
- Serve as the primary point of contact between clients and the Recruitment Team, ensuring seamless communication and setting expectations for both parties.
- Collaborate closely with the recruitment team to translate client requirements into actionable recruitment strategies.
- Participate in the end-to-end recruitment process, from attending client briefings to qualifying candidates and ensuring alignment with client expectations.
- Conduct regular client meetings to assess satisfaction, offer recruitment insights, and explore additional opportunities for new or expanded services.
- Develop strategies to enhance client engagement, loyalty, and repeat business, focusing on maximizing service delivery.
- Maintain regular updates with clients on candidate sourcing, interview stages, and recruitment timelines to ensure transparency.
- Prior experience in recruitment, with a track record of successfully managing client relationships or previous experience managing large key accounts, with strong stakeholder management.
- Strong relationship-building skills, able to establish trust and credibility with clients while maintaining long-term partnerships.
- Excellent communication skills, both written and verbal, to effectively engage with clients, attend briefings, and communicate candidate updates.
- Proactive and results-driven, consistently seeking out new business opportunities, securing job orders, and expanding client relationships.
- Client-focused mindset, with the ability to fully qualify recruitment briefs and deliver high-quality candidates that meet client expectations.
- Organisational skills, with the ability to manage multiple client accounts, recruitment processes, and competing priorities simultaneously.
- Strong problem-solving skills, able to troubleshoot issues in the recruitment process and offer practical solutions to clients and the recruitment team.
- Sales and business development acumen, with experience in identifying potential opportunities for additional services or new placements.
- Collaborative team player, working closely with recruiters to ensure a smooth recruitment process and alignment with client needs.
- A competitive remuneration package reflecting your expertise.
- A supportive environment empowering you to thrive.
- Salary sacrifice options to maximize your earnings.
- A workplace where everyone's voice is heard, and innovation is actively encouraged.
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