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Billing and Collections Officer

2 months ago

Bella Vista, New South Wales, Australia Kincare Full time

Position Overview

Are you an enthusiastic and detail-focused individual with a commitment to exceptional customer service? We are looking for a part-time Accounts Receivable Specialist to become a vital part of our dedicated team. This role involves managing key daily accounts receivable functions, including cash allocation, addressing customer inquiries, and performing various administrative tasks.

Key Duties Include:

  • Address customer inquiries regarding accounts, including invoices, account statements, and credit notes.
  • Reconcile accounts, identify outstanding invoices and duplicate payments, and take necessary actions for prompt resolution.
  • Process customer refunds and credit notes efficiently.
  • Encourage and facilitate direct debit payment methods during customer interactions.
  • Conduct collection calls for accounts overdue by more than 60 days and negotiate with customers experiencing financial difficulties.
  • Communicate with customers regarding declined direct debit payments, arrange for timely payment, and evaluate circumstances to prevent future occurrences.
  • Assist the Banking and Collections Supervisor with additional responsibilities as required.

This part-time position (Tuesday, Wednesday, and Thursday) offers the flexibility to work from home for two days each week. To excel in this role, you should be self-driven and comfortable working autonomously.

Candidate Profile

The ideal candidate will have:

  • Strong accounts receivable experience, ideally within the aged care or financial hardship sectors.
  • Excellent verbal and written communication abilities.
  • Empathy and strong active listening skills.
  • A positive mindset, resilience, and a willingness to learn.
  • The capability to work independently as well as collaboratively within a team.
  • Experience in collections, handling complaints, or managing aged debt exceeding 90 days.
  • A passion for community service and a strong customer service orientation.
  • Strong organizational skills and the ability to meet deadlines.
  • Proficiency in computer applications such as Word, Excel, PowerPoint, and database management.

If you are a collaborative team member with a keen attention to detail and a dedication to providing outstanding customer service, we encourage you to consider this opportunity.

About KinCare

Our mission is to empower elderly Australians to live safely in their homes for as long as they desire by offering the care and support they need. For over three decades, we have placed our customers at the center of everything we do, enabling them to lead the lives they choose.

What distinguishes KinCare is our people. Joining our team means embarking on a journey filled with inspiration and challenges. Each day, you will be surrounded by passionate and dedicated colleagues, fostering meaningful connections. You will also receive the necessary support and training for a fulfilling long-term career.

As a family-oriented organization, we prioritize work-life balance, providing flexibility to ensure our team members thrive both personally and professionally.

We are committed to responding to every applicant.