Credit Controller

We are seeking a part-time Accounts Receivable Officer to join our dedicated team on a 6-month contract. In this role, you will manage essential day-to-day accounts receivable tasks, including the allocation of cash received, resolving customer queries, and various administrative duties.

• Resolve customer queries related to accounts, including invoices, statements of account, and credit notes.
• Reconcile accounts, identify unpaid invoices and duplicate payments, and take action for fast resolution.
• Process customer refunds and credit notes.
• Update and promote direct debit payment methods during customer interactions.
• Conduct collection calls for accounts over 60 days past due and negotiate with customers facing financial hardship.
• Communicate with customers about declined direct debit payments, arrange prompt payment, and assess circumstances to prevent recurrence.
• Support the Banking and Collections Supervisor with additional duties as necessary.

The ideal candidate for this role will possess:

• Solid accounts receivable experience, preferably within aged care or financial hardship contexts.
• Strong verbal and written communication skills
• Empathy and strong active listening skills
• A positive attitude, resilience, and eagerness to learn.
• The ability to work both independently and as part of a team.
• Experience in collections, complaints, or managing aged debt over 90 days.
• A passion for community work and a strong customer service focus.
• Strong organisational skills and the ability to meet deadlines
• Proficiency in using computer applications such as Word, Excel, PowerPoint, and database management.

Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years, we've been putting our customers at the heart of everything we do and empowering them to live the life they choose.

What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day, you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.

As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.