Leading Mining Industry Accounts Executive

2 days ago

Perth, Western Australia beBeeMining Full time $130,000 - $150,000
Job Title: Customer Support Account Manager

This role is a key position in our business, responsible for building and maintaining strong relationships with our clients. As a Customer Support Account Manager, you will be the primary point of contact for a portfolio of 5-6 major mining sites across Western Australia.

The ideal candidate will have 4-5+ years of experience in account management or spare-parts sales within the mining industry. A proven track record with crushers, drill bits, mill liners, or similar equipment is essential. You will also possess a mechanical curiosity and the ability to communicate effectively with operators and maintenance crews.

The role requires a high level of autonomy, technical excellence, and genuine work-life flexibility. The successful candidate will drive spare-parts sales, after-sales service uptake, and enduring customer relationships through proactive engagement, technical support coordination, and strategic account planning.

Key Responsibilities:

  • Account Management:

    • Serve as the primary liaison for 5-6 major mining sites across Western Australia.
    • Conduct regular site visits to build trust, diagnose needs, and identify upsell/service opportunities.

  • Sales & Quoting:

    • Prepare and manage quotations, orders, and pricing through the company's ERP/CRM system.
    • Meet and exceed quarterly targets for spare-parts revenue and service contracts.

  • Technical Coordination:

    • Collaborate with field-service teams to resolve on-site issues and optimize maintenance schedules.
    • Ensure parts availability and logistics to minimize downtime.

  • Customer Engagement:

    • Represent the business at site events, industry forums, and customer workshops.
    • Handle customer inquiries and escalations with professionalism and a solutions-focused approach.

  • Portfolio Development:

    • Maintain accurate account records and sales forecasts.
    • Review performance metrics regularly to inform strategic account plans.

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