Customer Service Liaison

3 days ago


Horsley Park, New South Wales, Australia Brickworks Full time

We are seeking a motivated and confident Customer Service Representative to join our team at Brickworks NSW office in Horsley Park. The ideal candidate will be responsible for providing exceptional customer service experience through various channels while ensuring that customer service policy is applied to each interaction.

Duties include:

  • Providing quality service to both internal and external customers
  • Managing inbound and outbound calls to serve a diverse customer base
  • Ensuring all sales enquiries are answered in a prompt and courteous manner
  • Completing data entry of orders with precision and efficiency
  • Identifying potential customers and establishing new accounts
  • Maintaining detailed and current knowledge of the Company's products and services
  • Coordinating appointments with clients for colour selection
  • Liaising with internal stakeholders to ensure customer deliveries requirements are met
  • Investigating and resolving any customer complaints

Requirements for Success:

  • Availability to work weekends
  • Tertiary qualification in a related discipline
  • Experience in Building, Design or Sales Industry preferred
  • Possession of a passion for delivering exceptional customer service
  • Computer literate and proficient in Microsoft Office
  • Clear verbal and written communication skills
  • Excellent attention to detail, ability to multi task and strong time management
  • Ability to excel under pressure and strong problem-solving skills

The salary range for this role is estimated to be $65,000 - $85,000 per annum, depending on experience. Brickworks offers an inclusive workplace where you can grow your career and contribute to the company's mission to provide excellent customer service. The benefits package includes charitable partnerships, employee recognition programs, and access to ongoing education and training opportunities. If you are passionate about delivering exceptional customer service and have the required skills and qualifications, we encourage you to apply.



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