Hotel Services Liaison
1 day ago
Located in Melbourne, we are seeking a detail-oriented and customer-focused Hotel Services Liaison to join our team at Accor.
This role offers an estimated salary of $70,000 - $85,000 per annum.
Company Overview
As the largest hotel network in Australia, with over 50 brands and 5,100 hotels operating in 110 countries, Accor provides a dynamic and supportive work environment that fosters growth and learning.
We prioritize our employees' well-being, offering an inclusive and diverse workplace culture, as well as access to confidential employee assistance programs and on-site car parking facilities.
Job Description
The successful candidate will be responsible for providing exceptional guest services, including administrative tasks, data entry, and communication with guests and internal stakeholders.
Key responsibilities include:
- Managing guest relations and administrative tasks
- Preparing resources for group arrivals and VIP member arrivals
- Communicating with guests via phone calls and other means
Requirements
To succeed in this role, you will require:
- A passion for delivering outstanding customer experiences
- Previous experience in data entry, booking management, and forward planning for group arrivals is desirable
- Strong attention to detail and ability to follow procedures
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
Benefits
Accor offers a range of benefits, including:
- A competitive salary package
- Ongoing training and development opportunities
- A comprehensive rewards and recognition program
- Global discounts on hotel accommodation and food and beverage
Career Opportunities
If you are a motivated and enthusiastic individual looking to start a career in hospitality, we encourage you to apply for this exciting opportunity.
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