Personal Lines Claims Examiner, Claims Handler

4 weeks ago


North Sydney Council, Australia CHUBB Full time

Chubb is committed to fostering an inclusive and equitable workplace, where everyone feels valued and supported. As a Personal Lines Claims Examiner, you will play a key role in delivering exceptional customer service and resolving claims in a timely and professional manner.

Your responsibilities will include:

  • Managing a portfolio of claims for Personal Lines and analyzing first reports to determine the nature of the loss, coverage, and scope of damage
  • Assessing claims in accordance with Chubb's service level and quality requirements, including determining coverage, reserving, and making payments
  • Communicating with brokers, claimants, and other stakeholders through telephone and written correspondence
  • Documenting all developments on claim workstation files and participating in training programs as required
  • Seeking technical assistance in handling claims exceeding delegated authority and responding to enquiries and escalations from underwriters, brokers, and customers
  • Applying claims policies and procedures, including those related to fraud, salvage, cost containment, and complaints
  • Exercising good judgment in reaching final disposition of claims and effectively negotiating compromise settlements where appropriate

To be successful in this role, you will need to possess strong investigation techniques, written and verbal communication skills, and knowledge of insurance contracts, legal requirements, and regulations. You will also need to be capable of participating in audits and applying Chubb's claim philosophy.

We offer a dynamic and agile work environment where continuous development is encouraged, education assistance, flexible working arrangements, and a range of benefits to support your well-being and career progression.


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