Claims Examiner

1 month ago


Sydney, New South Wales, Australia CHUBB Full time

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The Claims Examiner - Financial Lines role is responsible for producing a high-quality work product through effective investigating, reserving, and adjusting of claims within your client base.

Your Key Responsibilities:

  • Analyse first report of claim, suit or underlying material to determine nature of loss, coverage provided and scope of damage
  • Conduct or direct needed investigation relative to all aspects of reported claims. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness
  • Establish accurate and timely reserves
  • Maintain active diary to achieve timely development of file and timely disposition
  • Provide exceptional service standards in line with best practice guidelines
  • Practise sound litigation controls over counsel
  • Promptly and properly document all developments in claim file
  • Meet with appropriate parties to litigation or claims, as necessary, to resolve issues
  • Effectively communicate with the following: Claim Department, Customer Services, Loss Control, Underwriting Departments, brokers, insureds, counsel, third parties and/or their legal representatives
  • May direct claim representatives to participate in file development and subrogation
  • Adhere to Insurance Contracts Act and all other relevant statutory rules and regulations
  • Effectively control the use, work product and expenses of outside vendors
  • Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits
  • Participate in branch marketing efforts
  • Such other duties as may be delegated by the Claims manager

We offer a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach, education assistance, promotion of health and wellbeing, and the option to enrol into the Chubb Limited discounted stock purchasing scheme.



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