Property Claims Examiner
20 hours ago
At Chubb Insurance Australia Limited, we're seeking a skilled Property Claims Examiner to join our team. As a key member of our claims handling team, you'll be responsible for investigating, reserving, and adjusting medium to large Commercial Property claims in a prompt and professional manner.
Key Responsibilities:
- Investigate and assess Commercial Property claims to determine the extent of damage and quantum
- Communicate with customers and brokers to gather information and provide updates on claim progress
- Adhere to the General Insurance Code of Practice and Chubb's obligations under its AFSL, as it applies to Claims Handling as a Financial Service
- Build strong relationships with brokers to promote confidence and trust in Chubb's claims service
- Liaise with service providers, such as builders and restoration companies, to ensure a smooth claim process
- Identify and report potential fraud and subrogation issues
- Effectively manage and control the volume of work and diary
- Conduct investigations of all aspects of reported claims, including potential fraud, and secure and/or file all supporting documentation
- Establish accurate and timely reserves
- Seek technical assistance in handling claims exceeding delegated authority
- Maintain an active diary and monitor it to achieve timely development of the file and timely disposition of the claim
- Promptly and properly document all developments in the claims documentation system
- Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, damage, coverage provided, and applicable limits
- Effectively negotiate compromise settlements where appropriate
Requirements:
- Tertiary qualification (Degree preferred)
- Relevant Industry Qualifications (ANZIIF) or studying towards
- 3+ years' experience in handling Personal Lines or Commercial Property Claims
- Written and verbal communication related to claims handling
- Good negotiation skills
- Excellent communication skills, both written and verbal
- Ability to influence and negotiate
- Proficient use of Microsoft Word/Excel and ability to construct claim reports as required
- Ability to manage self and time effectively
- High level of attention to detail and accuracy
We offer a dynamic and agile work environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach, education assistance, promotion of health and wellbeing, and the option to enroll into the Chubb Limited discounted stock purchasing scheme.
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