Property Claims Examiner

21 hours ago

North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

Chubb Insurance Australia Limited is committed to fostering an inclusive and equitable workplace. We are seeking a skilled Property Claims Examiner to join our team in Australia.

The successful candidate will be responsible for managing a portfolio of claims for property and casualty insurance, analysing first reports to determine the nature of loss, coverage provided, and scope of damage. They will assess claims in accordance with Chubb's service level and quality requirements, determining coverage, reserving within timeframes, making payments, responding to customer queries, and requesting additional information as needed.

The ideal candidate will have strong investigation techniques, written and verbal communication skills, and the ability to negotiate compromise settlements. They will also be capable of participating in audits and have a strong understanding of insurance contracts, legal requirements, and regulations.

As a Property Claims Examiner, you will be part of a dynamic and agile environment where continuous development is encouraged throughout your career. You will have the opportunity to work with a global company, Chubb Limited, and be part of a team that is committed to providing excellent customer service.

Key Responsibilities:

  • Manage a portfolio of claims for property and casualty insurance
  • Analyse first reports to determine the nature of loss, coverage provided, and scope of damage
  • Assess claims in accordance with Chubb's service level and quality requirements
  • Determine coverage, reserve within timeframes, make payments, and respond to customer queries
  • Request additional information as needed to manage a claim
  • Communicate with brokers, claimants, and other stakeholders as required
  • Promptly and properly document all developments on claim workstation file
  • Participate in Claim Department and companywide training as required
  • Seek technical assistance in handling claims exceeding delegated authority
  • Respond to enquiries and escalations of matters from underwriters, brokers, and customers
  • Work with underwriters, the Compliance Department, and other departments of the company as needed
  • Proactively apply claims policies and procedures, including Chubb's policy in relation to fraud, salvage, cost containment, and complaints
  • Exercise good judgement in reaching final disposition of claim
  • Effectively negotiate compromise settlements
  • Participate in claims meetings with internal and external stakeholders as required
  • Effectively control the use, work product, and expense of outside vendors
  • Monitor performance and processes of service providers to make recommendations in respect of process and contract compliance
  • Escalate breaches to Claims Management
  • Assist in daily payment, audit, and other administrative tasks as required
  • General assistance within the Claims Department and adoption of other duties in response to altered business needs and staff changes

Qualifications:

  • Tertiary qualified
  • Investigation techniques
  • Written and verbal communication related to claims handling
  • Insurance contracts
  • Legal requirements and regulations
  • Damage and/or loss evaluation
  • Negotiation skills
  • Litigation procedures
  • Reserving skills
  • Chubb claim philosophy
  • Capable of participating in audits

We offer a flexible working approach, education assistance, dress for your day every Friday, promotion of health and wellbeing, and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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