Claims Examiner

4 days ago


North Sydney Council, Australia CHUBB Full time

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The primary purpose of this role is to produce a high-quality work product on Personal Lines Claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.

This role involves managing a portfolio of claims for Personal Lines claims as allocated and analyzing first reports to determine the nature of the loss, coverage provided and scope of damage.

The successful candidate will assess claims in accordance with Chubb's service level and quality requirements and the General Insurance Code of Practice, determining coverage, reserving within timeframes, making payments, responding to customer queries, providing updates, and requesting additional information as needed to manage a claim.

The role also involves communication by telephone and written correspondence to brokers, claimants and others as required, as well as promptly and properly documenting all developments on the claim workstation file.

The Claims Examiner will take part in Claim Department and companywide training as required, seek technical assistance in handling claims exceeding delegated authority, and respond to enquiries and escalations of matters from underwriters, brokers and customers.

The successful candidate will also proactively apply claims policies and procedures, including Chubb's policy in relation to fraud, salvage, cost containment and complaints, and exercise good judgement in reaching final disposition of claim by evaluating the nature of the loss, liability, damage, coverage provided and applicable limits.

The role also involves effectively negotiating compromise settlements where appropriate, participating in claims meetings with internal and external stakeholders as required, and effectively controlling the use, work product and expense of outside vendors.

We offer a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally, as well as a flexible working approach, education assistance, and the option to enroll into the Chubb Limited discounted stock purchasing scheme.



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