Personal Lines Claims Examiner

4 months ago

North Sydney, Australia CHUBB Full time

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: .

Your Role:

The primary purpose of this role is to produce a high quality work product on Personal Lines Claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.

This is a 12 month fixed term contract.

Your Responsibilities:

• Manage a portfolio of claims for Personal Lines claims as allocated and analyze first report to determine nature of loss, coverage provided and scope of damage.
• Assess claims in accordance with Chubb’s service level and quality requirements and the General Insurance Code of Practice. This includes determining coverage, reserving within timeframes, making payments, responding to customer queries, providing updates, and requesting additional information as needed to manage a claim.
• Communication by telephone and written correspondence to brokers, claimants and others as required.
• Promptly and properly document all developments on claim workstation file.
• Take part in Claim Department and companywide training as required.
• Seek technical assistance in handling claims exceeding delegated authority.
• Respond to enquiries and escalations of matters from underwriters, brokers and customers, and work with underwriters, the Compliance Department, and other departments of the company as needed. 
• Proactively apply claims policies and procedures including Chubb’s policy in relation fraud, salvage, cost containment and complaints.
• Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, damage, coverage provided and applicable limits.
• Effectively negotiate compromise settlements where appropriate.
• Participate in claims meetings with internal and external stakeholders as required.
• Effectively control the use, work product and expense of outside vendors.

• Tertiary qualified.
• Investigation techniques.
• Written and verbal communication related to claims handling.
• Insurance contracts.
• Legal requirements and regulations.
• Damage and/or loss evaluation.
• Negotiation skills.
• Litigation procedures.
• Reserving skills.
• Chubb claim philosophy.
• Capable of participating in audits.


We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.

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